Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,840

members

65

online now

1,954,628

discussions

Top

Unable to watch local channels live in home on Xfinity Stream web site or iOS App

ANSWERED
Frequent Visitor

Unable to watch local channels live in home on Xfinity Stream web site or iOS App

Similar to another thread - http://forums.xfinity.com/t5/XFINITY-Stream-Website/Unable-to-watch-my-local-channels-live-in-home-o...

 

I'm unable to see local channels live on the  Xfinity Stream web site (https://tv.xfinity.com/listings) or Stream TV iOS App -- the listing only shows HBO and Music Choice channels (and stuff like C-SPAN, QVC/HSN), it's missing all local channels ABC, CBS, NBC, FOX, etc.

 

Also seeing the same thing on the channel lineup page, https://www.xfinity.com/support/local-channel-lineup/ -- only HBO, MC.. no local.

 

Tried using chat support on April 27, they did a "UDB refresh" but it didn't help. They escalated to advanced repair -- I missed their call on 4/28 (they left VM) and I called back on 4/29.. They indicated there is an outage and closed the case. However, the previous support chat, and voice mail never mentioned an outage. The "My Account" page didn't mention an outage until yesterday (4/29).. and I noticed the problem days before then (4/25)

Accepted Solution

Re: Unable to watch local channels live in home on Xfinity Stream web site or iOS App

Issue seems to be resolved now

View answer in context
Frequent Visitor

Re: Unable to watch local channels live in home on Xfinity Stream web site or iOS App

Issue seems to be resolved now

Official Employee
Moved:

Re: Unable to watch local channels live in home on Xfinity Stream web site or iOS App

Discussion stats
  • 2 replies
  • 1685 views
  • 0 kudos
  • 2 in conversation