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Unable to watch TV shows

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New Poster

Unable to watch TV shows

Good morning,

 

I just logged onto my Xfinity account and tried to watch Modern Family, Law and Order:SVU, and CSI from last night, and got the message all of the videos were no longer available.

 

I am confused as to why this is because they are showing up on the main page as being available to watch.

 

Thank you!

Accepted Solution

Re: Unable to watch TV shows

These videos are now working. Please try them again.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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New Poster

Re: Unable to watch TV shows

When I click on the links that you provided, I am taken to a screen that states that the videos are no longer available.

 

Thank you!

Official Employee

Re: Unable to watch TV shows


abcubs wrote:

When I click on the links that you provided, I am taken to a screen that states that the videos are no longer available.

 

Thank you!


Sorry about that.

 

We will further look into it. I will update this thread when I learn more.

 

I am also going to remove my last post to avoid any confusion.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employee

Re: Unable to watch TV shows

These videos are now working. Please try them again.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: Unable to watch TV shows

Hello,

 

I am experiencing the same problem with American Horror Story season 3 - it says that it is no longer available, but it states on the previous page that it is available to watch online.

 

Is the problem because it is a new show? 

 

I can't find any place that states how long the show will air online, but since it only aired last week - I assume it is still available. 

 

Thanks!

(PS i have a mac book pro - might this be the issue? ) 

Regular Visitor

Re: Unable to watch TV shows

Solution?  What solution?

 

This is happening on lots of shows, randomly, for no apparent reason.  I'll be watching a season of some show and find that all 12 episodes are available, except episode 8.  No explanation.  No logic.  Obviously a screw up.  But it keeps happening.

 

For example, I've been watching Boardwalk Empire.  Season 2 ep 11 is "no longer available."  Season 3 ep 09 is "no longer available."

 

It's the sort of foul-up that makes the service much less appealing.

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