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Unable to view X1 recording on laptop.

New Poster

Unable to view X1 recording on laptop.

Suddenly unable to watch recording on my laptop, I cycle through the menu to the play screen but after selecting play the three dots just keep cycling and the recording doesn't load ? Any ideas would be appreciated.

Service Expert

Re: Unable to view X1 recording on laptop.


calee1 wrote:

Suddenly unable to watch recording on my laptop, I cycle through the menu to the play screen but after selecting play the three dots just keep cycling and the recording doesn't load ? Any ideas would be appreciated.


Have you tried Firefox, Chrome, IE ?




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New Poster

Re: Unable to view X1 recording on laptop.

Thanks Rustyben, I tried it with Edge and it worked fine. Don't know why I didn't try that LOL, I have all of the browsers available. I've been using Chrome for Xfinity for so long, I just couldn't figure why it suddenly stopped working....thanks again.  

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