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Unable to skip ahead

New Poster

Unable to skip ahead

Something happened while watching a TV episode online, and when I attempt to play it again, I am unable to skip ahead to where I was or fast forward.  So now I am forced to watch most of a show I have already seen

Official Employee

Re: Unable to skip ahead


Narcosleepy wrote:

Something happened while watching a TV episode online, and when I attempt to play it again, I am unable to skip ahead to where I was or fast forward.  So now I am forced to watch most of a show I have already seen


Can you please send me a link to the video so I can further investigate this?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Unable to skip ahead

Not sure if this was the exact episode I was watching, but I just checked and it has the same issue.

 

http://xfinitytv.comcast.net/tv/How-I-Met-Your-Mother/94669/2191616364/How-I-Met-Your-Mother---The-D...

Official Employee

Re: Unable to skip ahead


Narcosleepy wrote:

Not sure if this was the exact episode I was watching, but I just checked and it has the same issue.

 

http://xfinitytv.comcast.net/tv/How-I-Met-Your-Mother/94669/2191616364/How-I-Met-Your-Mother---The-D...


I tested two HIMYM episodes and could not duplicate this issue.

 

What is happening when you click ahead on the time bar at the bottom of the video? Is it going back to its current position? Is it correct on the time bar but the video is wrong? Please be as specific as possible so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Unable to skip ahead

The progress indicator immediately goes back to the current position it was at when I clicked to fastforward - usually the beginning.  The video continues playing as if I had not done anything.

 

I am using Firefox 10, if it matters.

Official Employee

Re: Unable to skip ahead


Narcosleepy wrote:

The progress indicator immediately goes back to the current position it was at when I clicked to fastforward - usually the beginning.  The video continues playing as if I had not done anything.

 

I am using Firefox 10, if it matters.


Hmmmm, I am also using Firefox 10.

 

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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