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Unable to see or use playback control bar, including fullscreen

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Unable to see or use playback control bar, including fullscreen

I am having a recent problem with Xfinity video viewing, for various Xfinity programs: The selected program plays in a small window within the browser. I cannot see a control bar by hovering or clicking or right-clicking on the video. Left-clicking toggles 'pause' and 'play.' The same problem occurs in both IE10 and Chrome. On 'settings... display,' I unchecked 'enable hardware acceleration'... to no effect.

 

A few weeks ago it all worked properly, but there are no new program installations or updates I know of.

 

There is no problem with YouTube or Netflix, which display the control bar appropriately and can expland to fullscreen.

 

Windows 7. Dell Studio XPS.

Updated Adobe Flash... no effect.

Deleted MS Silverlight... no effect. (The video plays without the control bar.)

Reinstalled MS Silverlight... no effect.

 

Please help, explain, or fix what I believe is an Xfinity problem.

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