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Unable to change channels with TV app or online

New Poster

Unable to change channels with TV app or online

I have not been able to get the "watch on tv" control function to work with my TV app on iphone nor with the online version. The remote DVR function is finally working, though. If I go in to manage the set-top-box settings it says TV control isnt' available for either of my two boxes. I've read through the forum posts and it seems others have had similar issues. I've tried resetting the boxes and reinstalling the application to no avail.

 

Any help would be greatly appreciated.

 

 -- JOE --

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Official Employee

Re: Unable to change channels with TV app or online


jgouguy wrote:

I have not been able to get the "watch on tv" control function to work with my TV app on iphone nor with the online version. The remote DVR function is finally working, though. If I go in to manage the set-top-box settings it says TV control isnt' available for either of my two boxes. I've read through the forum posts and it seems others have had similar issues. I've tried resetting the boxes and reinstalling the application to no avail.

 

Any help would be greatly appreciated.

 

 -- JOE --


What is the make and model of your boxes?

 

Also, is it reading your box to set recordings but not even recognizing it when changing channels?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Unable to change channels with TV app or online

Yes I can make recordings just fine, just can't change the channel - the option is grayed out.

 

Boxes:

MOTOROLA DCH3416 (DVR)

MOTOROLA MORN150N

Official Employee

Re: Unable to change channels with TV app or online


jgouguy wrote:

Yes I can make recordings just fine, just can't change the channel - the option is grayed out.

 

Boxes:

MOTOROLA DCH3416 (DVR)

MOTOROLA MORN150N


And when you go here it says that TV Control is not even available? It doesn't even give you a choice to turn it on or off?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Unable to change channels with TV app or online

Even there it won't let me, it just says "TV Control is not available for this cable box. Why?" on both of the boxes

Silver Problem Solver

Re: Unable to change channels with TV app or online

well what boxes do you have, its not available for all the boxes.

Official Employee

Re: Unable to change channels with TV app or online


jgouguy wrote:

Even there it won't let me, it just says "TV Control is not available for this cable box. Why?" on both of the boxes


Our team is looking into your issue now. Someone will reach out to you shortly to further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Unable to change channels with TV app or online

Was this issue ever resolved?  I'm having the same problem with a MOTOROLA MORN150N box.  Cannot use web or TV Remote app to change channels.  Cannot access Que.  Caller ID on TV does not work. 

When I call the local call center they don't understand what I'm talking about.

Official Employee

Re: Unable to change channels with TV app or online


JBushee wrote:

Was this issue ever resolved?  I'm having the same problem with a MOTOROLA MORN150N box.  Cannot use web or TV Remote app to change channels.  Cannot access Que.  Caller ID on TV does not work. 

When I call the local call center they don't understand what I'm talking about.


What message are you getting when trying to access your Queue on your TV?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Unable to change channels with TV app or online

When I tested the Queue option this evening it worked correctly...no error messages.  The iPhone/iPad Remote Control App and Caller ID on TV issues still continue.  I know these services are compatible with this box because they worked on the previous box of the same model that was exchanged a month ago.

Official Employee

Re: Unable to change channels with TV app or online


JBushee wrote:

When I tested the Queue option this evening it worked correctly...no error messages.  The iPhone/iPad Remote Control App and Caller ID on TV issues still continue.  I know these services are compatible with this box because they worked on the previous box of the same model that was exchanged a month ago.


For the Remote Control App, try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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