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Two homes, one GIANT issue... Can't get on Xfinity.com at second address.

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Two homes, one GIANT issue... Can't get on Xfinity.com at second address.

Okay, I'll try and make this as clear and to the point as possible.  Any information / help is appreciated.

 

I have 2 addresses.  I have Comcast services at both addresses.  At our main home, we have Xfinity Triple Play and at the second home we just have Xfinity Internet as we're not there all the time.  When we're at the second address, we are able to log in using the primary account and stream shows / Live TV / etc.  

 

Until now...

 

After logging into the main account, I can no longer access the Xfinity streaming home page.  Did they figure out that I was streaming using my main account information at my secondary address and give that access the big, ugly axe?  If so, I'll call and cancel both accounts tomorrow and go with another provider.  I've paid and continue to pay this company way too much money every month for them to pull this stunt.  Really Comcast?  

 

Anyone else have this issue?  Anything I can do to remedy the problem?  Thank you

Service Expert

Re: Two homes, one GIANT issue... Can't get on Xfinity.com at second address.

kimmerchant,

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Admin1

Re: Two homes, one GIANT issue... Can't get on Xfinity.com at second address.

Hi kimmerchant -- I can help with this. We wouldn't limit your ability to stream from an App or website just because you're not at home as that would limit the usefulness of that feature. Can you tell me what user name or email you're using to log in with? I'll need that in order to help get this resolved. Please send that to me in a private message.

 

Click name (ComcastZach) and click Private Message Me. 




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