Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,410

members

11

online now

1,954,194

discussions

Top

Tv not showing up

New Poster

Tv not showing up

I downloaded this app yesterday by I can't change the channels. It says there are no compatable tv's
Silver Problem Solver

Re: Tv not showing up

it must say no compatible cable boxes.   did you go through  all the set up steps?  does it work from your computer?  What cable boxes do you have?

Official Employee

Re: Tv not showing up


Stevenmoore1702 wrote:
I downloaded this app yesterday by I can't change the channels. It says there are no compatable tv's

Can you please tell me the make and models of your set-top box so I can further investigate.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 2 replies
  • 511 views
  • 0 kudos
  • 3 in conversation