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Tv go app locking channels I am subscribed to

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New Poster

Tv go app locking channels I am subscribed to

Just got my new iPad mini. After downloading the TV Go app, it shows the digital preferred channels as locked when I am subscribed to them and can watch them on my TV. any solutions.
Accepted Solution

Re: Tv go app locking channels I am subscribed to


Jpezell38 wrote:
Just got my new iPad mini. After downloading the TV Go app, it shows the digital preferred channels as locked when I am subscribed to them and can watch them on my TV. any solutions.

  can you try now?

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Official Employee

Re: Tv go app locking channels I am subscribed to


Jpezell38 wrote:
Just got my new iPad mini. After downloading the TV Go app, it shows the digital preferred channels as locked when I am subscribed to them and can watch them on my TV. any solutions.

  can you try now?





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New Poster

Re: Tv go app locking channels I am subscribed to

Yeah, I got itto work by calling tech support and having a signal sent. Thanks alot

New Poster

Re: Tv go app locking channels I am subscribed to

Same thing is happening to me.  I'm signed into my account on my laptop & all the channels I'm subscribed to & can watch on my home TV are locked on my laptop.  I was able to watch them all yesterday afternoon but last night they all showed locked.  Any suggestions would be great.

Regular Visitor

Re: Tv go app locking channels I am subscribed to

This has been happening to me 2 days now called Comcast still issues on tnt and usa
New Poster

Re: Tv go app locking channels I am subscribed to

Same for me on the firestick and mobile app, although some firestick apps work fine. Someone said they had a signal sent. Do I have to be home for that.
New Poster

Re: Tv go app locking channels I am subscribed to

This same exact issue has been happening to me for 4 days now. I've called customer service 3 times at a hour each time and they still can't get it fixed for me! Hellllllp!
New Poster

Re: Tv go app locking channels I am subscribed to

Comcastchad. . .can you "send a signal" to mine and refresh it? I'd really like to get mine working also.
Official Employee

Re: Tv go app locking channels I am subscribed to


Monte05 wrote:
Comcastchad. . .can you "send a signal" to mine and refresh it? I'd really like to get mine working also.

  A signal has been sent, but this issues appears to impacting other issues anad is not isolated to you.  I dont know if a refresh will resolve your issue.  





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New Poster

Re: Tv go app locking channels I am subscribed to

I have the same issue all of my channels are locked

Frequent Visitor

Re: Tv go app locking channels I am subscribed to

I also have this issue almost 3 days now.

Frequent Visitor

Re: Tv go app locking channels I am subscribed to

Same here.

New Poster

Re: Tv go app locking channels I am subscribed to

I'm having the same problem, but only on Showtime channel. Can a signal be sent? My laptop and iPhone are ok
New Poster

Re: Tv go app locking channels I am subscribed to

I am having a similar issue. I used tv to go for months without problem but moved last week and suddenly all my channels are locked. I called support & they did something and it was fixed for 2 days now everything is locked again. When I called back they said to try reinstalling the app. I did that and still everything is locked. Very frustrated and angry at this point!

Service Expert

Re: Tv go app locking channels I am subscribed to


Abbiecat wrote:

I am having a similar issue. I used tv to go for months without problem but moved last week and suddenly all my channels are locked. I called support & they did something and it was fixed for 2 days now everything is locked again. When I called back they said to try reinstalling the app. I did that and still everything is locked. Very frustrated and angry at this point!


You will need to call back into Comcast.  Ask them to take a look at your subscription levels and Rate Codes.  Something isn't entered correctly.

 

-=Geek=-



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New Poster

Re: Tv go app locking channels I am subscribed to

Can a signal be sent to me>  Trying to watch the PAC12 on the computer, works on tv.  Thank you!

New Poster

Re: Tv go app locking channels I am subscribed to

I know this thread is old but mines is locked out now, be nice if I could get a signal to fix it!
Problem Solver

Re: Tv go app locking channels I am subscribed to

Helllo Amazing80,

 

Your entertainment experience is very important to us. In order to better assist I just need a few more details. What channels are you having the issue with and on what device? For example, your TV box. Also are you receiving any error messages?




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New Poster

Re: Tv go app locking channels I am subscribed to

im having the same issue..channels are locked since i moved residence. i have tv go installed on my tablet and it has the channels locked

Service Expert

Re: Tv go app locking channels I am subscribed to


lindy53 wrote:

im having the same issue..channels are locked since i moved residence. i have tv go installed on my tablet and it has the channels locked


That sounds like an issue with your Comcast account.  Maybe everything hasn't migrated to your new residence.




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New Poster

Re: Tv go app locking channels I am subscribed to

will it do it eventually? or do i need to call them

Service Expert

Re: Tv go app locking channels I am subscribed to


lindy53 wrote:

will it do it eventually? or do i need to call them


You need to call Comcast.




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New Poster

Re: Tv go app locking channels I am subscribed to

PAC 12 does not work for me on any platform. I dongt undertand. I ordered the sports package just for pac 12 and it is the one channel locked.

New Poster

Re: Tv go app locking channels I am subscribed to

I am also having issues with the TV Go app, where I cannot view any of my subscribed channels live, and many of my shows are locked.  If someone could "send a signal" or help me fix this another way, I would greatly appreciate it.

New Poster

Re: Tv go app locking channels I am subscribed to

This has happened on my iPad as well. I can view discovery on my tv but not on my TV Go app on the iPad, it pops up with an error message that says "Subscription Required -- 12013". Any help?

Official Employee

Re: Tv go app locking channels I am subscribed to


cranerentals wrote:

This has happened on my iPad as well. I can view discovery on my tv but not on my TV Go app on the iPad, it pops up with an error message that says "Subscription Required -- 12013". Any help?


The XFINITY TV Go app is no longer supported. Please switch to the XFINITY TV app which is available for iOS, Android and many Kindle devices.




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New Poster

Re: Tv go app locking channels I am subscribed to

IT'S BEEN DAYS If there is such a problem then you should fix it!