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Trying to play xfinity get an error code 6013 Please help

New Poster

Trying to play xfinity get an error code 6013 Please help

Trying to play xfinity get an error code 6013 Please help

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Silver Problem Solver

Re: Trying to play xfinity get an error code 6013 Please help

Hello,

From your description you have not told us much to help you out. Please provide us some more detail information of the problem you are having.

New Poster

Re: Trying to play xfinity get an error code 6013 Please help

I have tried uninstalling & reinstalling Silverlight.  I Simply can't play a video.  It has

always worked fine until today.  I have DRM enables in the tools menu under playback.

I am using ie9. 

Silver Problem Solver

Re: Trying to play xfinity get an error code 6013 Please help

Hello,

Give this a try there is no guarantee it will work

Error 6013 is a Microsoft Silverlight Error:

'The user's HW configuration has changed in a significant way and the DRM state is no longer valid.'

 

Give this a try:

-Close your browser

-Locate this file on your computer:
"C:\Documents and Settings\All Users\Application Data\Microsoft\PlayReady\mspr.hds"

- Rename that file FROM mspr.hds TO mspr.hds.old

-Try playing the asset again

 

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