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Troubleshooting

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Troubleshooting

i'm having difficulty with the visual aspect of the online Tv videos but the audio is working. i just can't see the picture but its playing and the audio is fine.

 

Thanks

Accepted Solution

Re: Troubleshooting


ADEBOLA-ALADE wrote:

i'm having difficulty with the visual aspect of the online Tv videos but the audio is working. i just can't see the picture but its playing and the audio is fine.

 

Thanks


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

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Official Employee

Re: Troubleshooting


ADEBOLA-ALADE wrote:

i'm having difficulty with the visual aspect of the online Tv videos but the audio is working. i just can't see the picture but its playing and the audio is fine.

 

Thanks


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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