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The online tv listing doesn´t match channels on my TV

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The online tv listing doesn´t match channels on my TV

When accessing my account online, and check my tv channels listing do not match the channels I can actually see on my TV.
For example about HD channels, Nat Geo and many others.
Please request an explanation and a solution.

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Official Employee

Re: The online tv listing doesn´t match channels on my TV


rgarciag wrote:

When accessing my account online, and check my tv channels listing do not match the channels I can actually see on my TV.
For example about HD channels, Nat Geo and many others.
Please request an explanation and a solution.


Please tell me your zip code, service area, and specific examples of channels that are incorrect (example: NatGeo is listed as channel 123 when it should be channel 2). Two or three examples would be very helpful.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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