Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,389

members

1,134

online

29,329

topics

Top

The app stopped recognizing that it is on the home wifi

New Poster

The app stopped recognizing that it is on the home wifi

Why does the app stop recognizing my home WiFi that has not changed?

Bronze Problem Solver

Re: The app stopped recognizing that it is on the home wifi


kjucks wrote:

Why does the app stop recognizing my home WiFi that has not changed?


I had this problem last night on wired and wireless, on the web site and on the app. I checked all of my equipment and all seemed fine. I called support and asked for my account to be refreshed, and a few minutes later it was working again. So if nothing has changed since you last used streaming at home, you might want to give this a try.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 187 views
  • 0 kudos
  • 2 in conversation