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The Spy Who Loved Me

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The Spy Who Loved Me

Unable to access this movie within the James Bond Collection.  Did not experience same problem with other 007 films.

 

Accepted Solution

Re: The Spy Who Loved Me


cymeyers wrote:

It's showing Error 6000. Thanks.


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the link below:

 

Mac users 

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: The Spy Who Loved Me


cymeyers wrote:

Unable to access this movie within the James Bond Collection.  Did not experience same problem with other 007 films.

 


I tested the video and can not find any issues.

 

What exactly is the issue you are seeing? Is it not starting? Is an error message appearing? Does it stop at a certain point? Please be as specific as possible so I can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: The Spy Who Loved Me

Yes - it sends back an error message. Thanks.

Official Employee

Re: The Spy Who Loved Me


cymeyers wrote:

Yes - it sends back an error message. Thanks.


What is the error message? Is a number associated with it (example: Error 2105)?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: The Spy Who Loved Me

It's showing Error 6000. Thanks.

Official Employee

Re: The Spy Who Loved Me


cymeyers wrote:

It's showing Error 6000. Thanks.


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the link below:

 

Mac users 

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: The Spy Who Loved Me

Perfect!  Worked like a charm.  Thanks very for your help.

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