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TV series shows rated TV-MA will not play! - I have NO parental controls!

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TV series shows rated TV-MA will not play! - I have NO parental controls!

hi there- I am trying to watch True Blood episodes (I am a SHO subscriber) but the video stops at "authorizing" - and the screen just reads that the video is rated TV-MA and there is a link below to "manage parental controls" - all my parental controls are off! this is driving me nuts please help - all other ranked videos work - thank you!!

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Official Employee

Re: TV series shows rated TV-MA will not play! - I have NO parental controls!


kikistahl wrote:

hi there- I am trying to watch True Blood episodes (I am a SHO subscriber) but the video stops at "authorizing" - and the screen just reads that the video is rated TV-MA and there is a link below to "manage parental controls" - all my parental controls are off! this is driving me nuts please help - all other ranked videos work - thank you!!


I tested a few episodes of True Blood and I cannot duplicate this issue.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, try using Google Chrome or Safari web browsers and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: TV series shows rated TV-MA will not play! - I have NO parental controls!

I am running into the same issue.  I tried using Google Chrome to no success.  TV-MA won't play, and I don't have parental controls on.  Other vids play fine.

Official Employee

Re: TV series shows rated TV-MA will not play! - I have NO parental controls!


BK123401 wrote:

I am running into the same issue.  I tried using Google Chrome to no success.  TV-MA won't play, and I don't have parental controls on.  Other vids play fine.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: TV series shows rated TV-MA will not play! - I have NO parental controls!

My Zip Code:UnknownMy Cable Provider:UnknownMy myDVR Manager Status:UnknownMy Set Top Box Names:UnknownMy Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:66.27.138.252My operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAU; .NET4.0C; BRI/2)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.1.10111.0My flash version:11.0 r1Javascript:enabled

Cookies:enabled

 

URL for the movie I can't wait is below

 

http://xfinitytv.comcast.net/movies/A-Man-Apart/5885/2169607189/A-Man-Apart-%5BEsp-dub%5D/videos

Official Employee

Re: TV series shows rated TV-MA will not play! - I have NO parental controls!


ktb12341234 wrote:

My Zip Code:UnknownMy Cable Provider:UnknownMy myDVR Manager Status:UnknownMy Set Top Box Names:UnknownMy Queue setup:FalseFacebook Queue Syncing:falseFacebook Connect:FalseMy public IP address:66.27.138.252My operating system:Windows - Windows NT 6.1My web browser:Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAU; .NET4.0C; BRI/2)My system typeesktop computer or other deviceMy Move player version:Not InstalledMy Silverlight version:4.1.10111.0My flash version:11.0 r1Javascript:enabled

Cookies:enabled

 

URL for the movie I can't wait is below

 

http://xfinitytv.comcast.net/movies/A-Man-Apart/5885/2169607189/A-Man-Apart-%5BEsp-dub%5D/videos


Not all videos may be working on Internet Explorer 9 32-bit or 64-bit versions. Our team is currently working on this issue.

 

In the meantime, please use one of these browsers to watch videos:

 

Goggle Chrome 16

 

Safari 5.1

 

Firefox 10.0

 

Please go here for any updates or more information.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: TV series shows rated TV-MA will not play! - I have NO parental controls!

Still no fix on this issue yet?  I'm having the same problems.

Frequent Visitor

Re: TV series shows rated TV-MA will not play! - I have NO parental controls!

Same issue. Every time I try to watch a premium show on my laptop all I get is the black window with the text "This video is rated TV-MA. The following program is intended for mature audiences only." with a link to "Manage Parental Controls".  I dont have any parental controls set up on my account. To make it more confusing I can watch the same shows from my home desktop or my wifes laptop. just not this one laptop. All 3 are runnin IE9