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iHave I have one DVR and 2 rng hd boxes. When I added the 2nd hd box I waited a day for the box to be recognized but now the remote app does not work with any TV. I get an error - Sorry! And error occurred during this request.
Any Ideas? I reinstalled the app already.
App no longer works as DVR manager. It crashes every time we try to schedule recordings. Clearing cache, etc. and reinstalling has not fixed the problem.
Try unplugging your box for a minute or so and then plug it back in.
I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.
After you have done this, please try again and let me know the results.
Do I have to do this with all three boxes?
Try just "2nd hd box" that you mentioned in your orginal post.
Rebooted all boxes and phone an I still get the same error. I can program my DVR but cannot change channels with the app on any TV.
And this issue is still only happening on your 2nd HD box? If so, what is the name of your 2nd HD box?
Go here to see the names of your boxes:
Tunneller & Rosebi,
Have you tried resetting you boxes like mentioned above?
Our team is looking into your issue now. Someone will contact via phone within the next 72 hours. If they do not reach you, they will leave a message so please check your messages.
The newest version (1.14.1) of the TV Remote app is even more bug ridden than previous versions. It crashes when you try to do almost anything. change date in the listings screen? crash try to set a show to record? crash. and it does this on both an iPad 3 and an iPhone 4. consistently
Update - Last night the TV with the new box started to work well with the app- could change channels....The other two TVs still push an error message when attempting to change the channels via the app.
No you are missing the point, the app is to draw in customers, the cable boxes have had this capability all along, they just needed the proper software, firmware, and configurations to make it work. Smart phone/tablet development in the big Comcast world is small change. So the system draws in more business, doesn't matter if its not ready for prime time.