Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,144

members

17

online now

1,952,323

discussions

Top

TV remote app states I have no eligible TVs

Regular Visitor

TV remote app states I have no eligible TVs

Since this weekend, my iphone and ipad apps will no longer allow me to record a program on my DVR. The DVR settings page states that i have no eligible TVs. How do I solve this problem? Is this connected with the new Xfinity account numbers taking effect?

New Poster

Re: TV remote app states I have no eligible TVs

I have the same issue with my X1 DVR and companion unit in my bedroom. No eligible tvs

New Poster

Re: TV remote app states I have no eligible TVs

I'll post my notes after i chat with comcast.

Contributor

Re: TV remote app states I have no eligible TVs

I have the same problem. After this weekend's 'Sign In'-loop debacle, things went back to normal. Now, cannot change channels because my DVR does not show up as 'an eligible TV'.

 

Comcast has amazingly poor tech for a so-called 'tech-giant'.

 

Related: my internet went down for about 15 minutes earlier today; and so modem/router auto-rebooted. Maybe some IP routing issue up-stream? I cycled power on the set-top box, and will do the same on the modem. Perhaps that will work... ha-ha!

 

Contributor

Re: TV remote app states I have no eligible TVs

Same here. No eligible TV error. It was working fine before the last couple days. Please fix your website so we can use our DVR!

New Poster

Re: TV remote app states I have no eligible TVs

I had this problem for 2 weeks, then my TV was listed last week for a couple of days, and, as of yesterday, I'm now getting the, "No eligible TVs", message, again. What's up with that?

New Poster

Re: TV remote app states I have no eligible TVs

Issue cleared for me.

signout

reboot

uninstall

reboot

install

rebooted (maybe excessive)

launch

signin

voila, now your favorites are gone, yet the tv is now available.

New Poster

Re: TV remote app states I have no eligible TVs

iPad mini. Updates current 9/24/16