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TV/on demand not working

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New Poster

TV/on demand not working

None of Xfinity content is working. When I click on something I get a black screen with the full screen/minimize bottons on the top right. Everything works on another computer so the problem is on my end. I updated my GPU driver yesterday, but the problem started a little later. 

 

Edit: When I watch through another site (i.e Fox Sports) everything works fine.

Accepted Solution

Re: TV/on demand not working


@andagain1 wrote:

I am using Chrome. 

 

Another thing -- when I click on a channel and get a black screen there's the info button on the top right. When I click on that I get a black box with a small dash on it. 


in the Chrome menu, did you try deleting your cache and cookies?

View answer in context
Service Expert

Re: TV/on demand not working


@andagain1 wrote:

None of Xfinity content is working. When I click on something I get a black screen with the full screen/minimize bottons on the top right. Everything works on another computer so the problem is on my end. I updated my GPU driver yesterday, but the problem started a little later. 

 

Edit: When I watch through another site (i.e Fox Sports) everything works fine.


try using the Chrome browser as it has an integrated flash player.




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New Poster

Re: TV/on demand not working

I am using Chrome. 

 

Another thing -- when I click on a channel and get a black screen there's the info button on the top right. When I click on that I get a black box with a small dash on it. 

black.PNG
Service Expert

Re: TV/on demand not working


@andagain1 wrote:

I am using Chrome. 

 

Another thing -- when I click on a channel and get a black screen there's the info button on the top right. When I click on that I get a black box with a small dash on it. 


in the Chrome menu, did you try deleting your cache and cookies?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: TV/on demand not working

Just tried it and it did the trick. Thank you very much!

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