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TV on computer stopped working

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TV on computer stopped working

TV streaming stopped working on my computer. Regardless whether I select live TV or a show, I hear audio but get no video.

Service Expert

Re: TV on computer stopped working


wthielke wrote:

TV streaming stopped working on my computer. Regardless whether I select live TV or a show, I hear audio but get no video.


Hi, I moved your post to the Xfinity Stream Website area of the forum. When you go to https://tv.xfinity.com/ what messages or error codes do you see on the screen? what browser are you using? did you try Chrome, IE, and Firefox to see if they worked for the stream site?




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Service Expert

Re: TV on computer stopped working


wthielke wrote:

TV streaming stopped working on my computer. Regardless whether I select live TV or a show, I hear audio but get no video.


I assume other websites have sound?




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Frequent Visitor

Re: TV on computer stopped working

I'm having the same problem. I use Chrome and when the compter loads (Win10) the Home page, I'm unable to click on the news articles. I get audio but the screen is black where the video is playing. The problem appeared about 2 weeks ago.

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