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TV.Xfinity not recognizing recording and giving error 900.primetime.7510.20 and says I'm away from home while at home.

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TV.Xfinity not recognizing recording and giving error 900.primetime.7510.20 and says I'm away from home while at home.

I am trying to watch recordings on my macbook while using the new tv.xfinity website. It worked great for the first couple weeks but since we moved it is having issues. It doesn't recognize a lot of the recordings that I have made on our actual tv. When I try and watch something I am given the error code 900.primetime.7510.20 and it tells me I'm away from home when I'm at home connected to the home network. Please help.

Service Expert

Re: TV.Xfinity not recognizing recording and giving error 900.primetime.7510.20 and says I'm away from home while at home.

Did you try this?

 

http://forums.xfinity.com/t5/forums/searchpage/tab/message?filter=location&location=forum-boardnline...




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Service Expert

Re: TV.Xfinity not recognizing recording and giving error 900.primetime.7510.20 and says I'm away from home while at home.

mcoleromney,

 

The Comcast Team available to the Forums has been alerted to your issue. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Admin1

Re: TV.Xfinity not recognizing recording and giving error 900.primetime.7510.20 and says I'm away...

Hi mcoleromney -- Apologies for this error message. Start by clearing Cache & Cookies. If that does not help, I will need to know what browser(s) you're using, browser versions, and operating system in order to open support for this. 




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