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TV Website

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TV Website

I have not been able to view episodes from Channel TNT online for 2 weeks. I was able to view prior to 2 weeks ago.  Now I get a message saying I need to have a subscription to TNT. TNT is listed on channel view list.

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Official Employee

Re: TV Website


4149 wrote:

I have not been able to view episodes from Channel TNT online for 2 weeks. I was able to view prior to 2 weeks ago.  Now I get a message saying I need to have a subscription to TNT. TNT is listed on channel view list.


Is TNT working on your TV?

 

Is TBS working online?

 

Are any other channels not working?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: TV Website

Yes TNT is working on my TV.

 

No, TBS is not working online (Orange Key)

 

Yes, I can view other channels.

 

Frequent Visitor

Re: TV Website

How do I get this problem fixed? Still cannot view because of the Orange Key.

Official Employee

Re: TV Website


4149 wrote:

How do I get this problem fixed? Still cannot view because of the Orange Key.


Our team is looking into this for you now.

 

I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: TV Website

I have had two messages left on my home phone saying that comcast has fixed the problem. Just want to say NO, COMCAST HAS NOT FIXED THE PROBLEM. I am still waiting for the orange keys to be gone.

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