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TV Show plays back pixel by pixel

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TV Show plays back pixel by pixel

In trying to playback the TV show “The Bachelorette” dated 6/17, it starts out playing fine.  But a few minutes in, it starts playing pixel by pixel.  I have already tried to report the problem.  The technician reset my cable box; the process took about 10- minutes.  Nothing changed.  The problem is with this one program only.  Is it possible that the program that has been posted by Comcast has been corrupted?

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