Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,636,830

members

26

online now

1,814,618

discussions

Back to Top

TV Player - Sorry, we've experienced some difficulty playing your video

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 26
8,762 Views

Getting this message on all content "Sorry, we've experienced some difficulty playing your video".  I'm using an IPad1.  I've unistalled and reinstalled the TV Player about 10 times, but still no luck.  Help?

25 REPLIES
Posted by
Silver Problem Solver

Message 2 of 26
8,738 Views

try clearing cache clearing cookies then sign out of the app, now restart your ipad, now log back into the ipad and then try again.  If that does not work, download the xfinity remote app and try it on there.

Posted by
Frequent Visitor
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 26
8,732 Views

I'm getting the same message, and nothing seems to work. other sources I've found suggested things like changing the DNS, using a different wifi, etc., and I've gotten nowhere. this just started happening yesterday, I watched a lot before then without any issue. I'm wondering if it's the app?

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 4 of 26
8,691 Views

I too am experiencing this. I am currently using in iPod touch fifth-generation and every time that I tried to play video, even if it is downloaded, I get the same message. I have tried to reboot my device, restart my device, delete history, reinstall the app, disconnect my device from my account, and download the videos and tried to watch them. None of these methods have worked, for every time that I tried to play any videos, it says the same thing over and over again. I'm seriously stumped, and I don't know what to do.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 26
8,653 Views
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 26
8,652 Views
Posted by
Frequent Visitor
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 26
8,632 Views

Yes- but the jailbreak happened a day or so after the errors started happening. But if they're somehow related, it's  easy enough to reverse the jb.

Posted by
Silver Problem Solver

Message 8 of 26
8,630 Views

try the reverse see if that fixes things, if not its going to be something on comcasts end that will probably get fixed on monday.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 9 of 26
8,624 Views

I was able to fix this by doing a factory reset on my ipad and restoring from a backup...  I realize that's less than ideal, but I did it for other reason's as well.  My Ipad is not jailbroken.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 26
8,619 Views

Jailbroken on ios 6.1 and no luck on either app. Is there no work around?

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 11 of 26
8,606 Views

I get the same message, brand new iPad, up to date...what to do?  What does jailbreak mean?

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 12 of 26
8,594 Views

jailbreak means you have hacked your ipad and you do certain things that arent exactly approved by apple.  On the cydia market, there is an app called xCon that will patch most apps so they cant see that youre jailbroken, however that wont work with timewarner, or comcast.  

Posted by
Frequent Visitor
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 13 of 26
8,464 Views

Anyone get anywhere on this issue? Nothing's working for me.

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 14 of 26
8,459 Views

Nope sadly I'm still having issues.  I even un-jail broke and I'm still having issues

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 15 of 26
8,448 Views

This worked for me: delete the app, restart your pad, then download app all over again

Posted by
Frequent Visitor
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 16 of 26
8,400 Views

How long ago did you try doing that? I just tried (for maybe the 10th time) and that's still not working. unjailbreaking didnt fix the problem either. I just wish an admin would come along and say the bug is fixed...

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 17 of 26
8,368 Views
I just did it about 4-5 days ago and it worked (but I do have the newest iPad, if that makes a difference).
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 18 of 26
8,267 Views
Posted by
Frequent Visitor
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 19 of 26
8,248 Views
Still nothing. The other xfinity app, the dvr one, has a play now function similar to the TV player, kinda buggy though. Not that the TV player was great.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 20 of 26
7,368 Views

posted on another thread as well but that one didn't make reference to being jailbroken.  i'm jailbroken too but from what i'm reading that's likely not the issue.  i'm using an ipad mini, anyone thing that makes a difference? 

it works fine from the computer Smiley Sad

 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 21 of 26
7,115 Views

Xfinity Player will not work by design if device is jail broken.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 22 of 26
7,094 Views

And more specifically and importantly - Comcast will NOT support your issue or their App if your device is jailbroken

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 23 of 26
6,387 Views

ISSUE RESOLVED FOR JAILBREAK USERS!!!! Go to cydia and download xCon it patches the jailbreak detection, works as of today

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 24 of 26
6,377 Views
That is Bulls*it I pay my $99 a month why can I not use the xfinity app on my jailbroken ipad?
Posted by
Problem Solver

Message 25 of 26
6,335 Views

DFPFilms1 wrote:
That is Bulls*it I pay my $99 a month why can I not use the xfinity app on my jailbroken ipad?

Did you try anything from some earlier posts (including one right before yours) regarding using xCon with a jailbroken phone to get this all working?

Posted by
Visitor
Message 26 of 26
2,945 Views

Having same problem on laptop. Every couple of minutes get the error "Sorry, we've experienced some difficulty playing your video...", refresh and have to watch three ads, and it runs for a few more minutes and then repeats. I think this started after upgrading to firefox v35.0.1 on a mac.