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TV Listings web page, Record error

Regular Visitor

TV Listings web page, Record error

After selecting a show to record, hitting the record button leads to a darkened listings page display scrolled all the way to the bottom of the listings web page.  Using the Scroll bar to move back up, the Record dialog box is found ready to accept the Record Episode command click.

 

The darkening display and long scroll to the bottom is confusing and frustrating.

 

2012-10-04 16:15

Windsor CT.

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Official Employee

Re: TV Listings web page, Record error


olsonrichard11 wrote:

After selecting a show to record, hitting the record button leads to a darkened listings page display scrolled all the way to the bottom of the listings web page.  Using the Scroll bar to move back up, the Record dialog box is found ready to accept the Record Episode command click.

 

The darkening display and long scroll to the bottom is confusing and frustrating.

 

2012-10-04 16:15

Windsor CT.


Please try updating your browser to IE8 and then try again. This issue is also occurring on Google Chrome but not IE8 or Firefox.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 




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Tags (1)
Regular Visitor

Re: TV Listings web page, Record error

Your suggestion for upgrade to IE8 is a bit late, as I am already running IE9

View Compatabilit Mode

 

Official Employee

Re: TV Listings web page, Record error


olsonrichard11 wrote:

Your suggestion for upgrade to IE8 is a bit late, as I am already running IE9

View Compatabilit Mode

 


Our system shows that your were using IE7 when you last logged in. Can you please try Firefox until we completely resolve this issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 




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Regular Visitor

Re: TV Listings web page, Record error

Your system indication of IE7 is WRONG.

 

Further experiments:

 

CHROME (don't have Firefox handy) did not have the problem.

 

IE9 without Compatibility View had the same problem.

 

Official Employee

Re: TV Listings web page, Record error


olsonrichard11 wrote:

Your system indication of IE7 is WRONG.

 

Further experiments:

 

CHROME (don't have Firefox handy) did not have the problem.

 

IE9 without Compatibility View had the same problem.

 


Our team has fixed some bugs on the TV Listings page including this one. I can no longer duplicate it. Are you still seeing this issue?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: TV Listings web page, Record error

Sorry to disappoint, but the problem persists with IE9, with both modes of Compatibility View (on and off).

Richard Olson

Windsor, CT

2012-10-10 04:32

Official Employee

Re: TV Listings web page, Record error


olsonrichard11 wrote:

Sorry to disappoint, but the problem persists with IE9, with both modes of Compatibility View (on and off).

Richard Olson

Windsor, CT

2012-10-10 04:32


Our team as resolved the Chrome issue but are still working on fixing the Internet Explorer issue.

 

When I learn more I will update this thread.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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