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TV Listings not working in X-1 DVR Manager

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Frequent Visitor

TV Listings not working in X-1 DVR Manager

When I click on TV Listings in my X-1 DVR Manager instead of the listings I still get the filters on the left and the times across the top but the stations and programs have been replaced with a black box and the message "Let's try that again. Please refresh the page to display your TV lineup. And the link to Refresh Page." Refresh page brings "Sorry, that didn't go as planned. We're working to fix this problem and hope to have it solved very soon. Please try back at a later time."

 

Well this has been going on for 6 weeks now with no solution.

 

FYI. When I click on "Change Lineup" in top left of page I get the message that DAC: 32_6 is my channel lineup but the box shows no channel lineup and no other service area listed. Typing in my zip code (33410) to change the channel lineup from the same dialog box returns a message in red that "We could not find any service providers for that ZIP Code. Please try a different 5-digit U.S.Postal Code." I have tried many different zip codes from cities in Florida where I had Comcast Service and the same result appears.

 

 I did find a couple of different workarounds that worked until this morning but neither of them work anymore.

 

1) Delete browser history especially cookies, restart browser and TV Listings would be there. Doesn't work anymore.

 

2) Click on Print Channel Lineup, enter my address and the channels would appear in that dialog box. Return to TV Listings and the channels would be there. Doesn't work anymore. When I enter my address it now returns a generic box with a listing of all the TV Plans available in my area, but no way to go forward from there.

 

All other aspects of DVR Manager are fine: My Recordings and Scheduled Recordings are all there and I can record program-by-program from Watchlist.

 

That's as complete a report as I can give you. Please assist. DVR Manager is an important part of my viewing planning.

 

Thank you,

FlaRob

Accepted Solution

Re: TV Listings not working in X-1 DVR Manager

Thanks for the clue ... found a solution there and hope it continues to work for me.

 

The solution came from Dadgren just 30 minutes ago (!) under Topic:

 

Re: Unable to get tv listings from comcast

 

  • ‎02-10-2015 06:02 PM

http://xfinitytv.comcast.net/tv-listings?CMPID=xtv​g_footer

 

The link worked like a charm.

 

View answer in context
Service Expert

Re: TV Listings not working in X-1 DVR Manager

You might try the TV Website forum.

 

http://forums.comcast.com/t5/XfinityTV-Website/bd-p/OnlineHelpTV

 

 




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Frequent Visitor

Re: TV Listings not working in X-1 DVR Manager

Thanks for the clue ... found a solution there and hope it continues to work for me.

 

The solution came from Dadgren just 30 minutes ago (!) under Topic:

 

Re: Unable to get tv listings from comcast

 

  • ‎02-10-2015 06:02 PM

http://xfinitytv.comcast.net/tv-listings?CMPID=xtv​g_footer

 

The link worked like a charm.

 

Frequent Visitor

Re: TV Listings not working in X-1 DVR Manager

Should have added that Dadren said:

 

"Try this link, you might get listings for my area and need to change the zip code."

 

 

New Poster

Re: TV Listings not working in X-1 DVR Manager

I was so excited to see that FlaRob is having exactly the same problem I am having with the TV Listings and just a few days ago. However, when I clicked on the links to find a solutioin, they took me in circles to nowhere.  If you are out there, FlaRob, or Dagren or Dadgren, please write the solution again. This is very frustrating.  Surprisingly, I have been able to get the listings on the other computer in my apartment and also my tablet.

 

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