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TV Listings not saving Favorites

New Poster

TV Listings not saving Favorites

After setting up all of my favorites, two stations keep dropping off after I reboot plus channels 2 and 94 keep returning as Favorites even though I never selected them as favorites. My zip is 60089.

 

How do I fix this?

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Official Employee

Re: TV Listings not saving Favorites


ellaryk wrote:

After setting up all of my favorites, two stations keep dropping off after I reboot plus channels 2 and 94 keep returning as Favorites even though I never selected them as favorites. My zip is 60089.

 

How do I fix this?


What are the channels that are dropping off? I would like to further investigate this.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: TV Listings not saving Favorites

189 and 190.

Official Employee

Re: TV Listings not saving Favorites


ellaryk wrote:

189 and 190.


Our favorites feature checks your favorites selections against the rest of the channel lineup, and adds other channels that have the same call signs to your favorites as well. We do this so that you can identify all of the channels, including HD channels, where you can watch your favorite shows.

Some lineups actually have network channels (including CBS, NBC, etc) on 3 - 4 different stations, which would make a favorites list look repetitive. Unfortunately right now, there's no way to "un-favorite" one without the other(s). We're working on making this feature more customizable in the future.

 

Sorry,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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