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TV Guide Channel Selection Fails to Change Channel

New Poster

TV Guide Channel Selection Fails to Change Channel

"We're sorry.

An error has occurred during this request.

Please wait a moment and try again."

 

Most times when clicking on the "Watch on TV" button, found under each channel listing, this error comes up.  Waiting and trying again does not work. Reloading does not work. Rebooting does not work.  Xfinity TV Guide Channel selection does not work.

Problem Solver

Re: TV Guide Channel Selection Fails to Change Channel

Out of curiousity, is the box you are trying to control displayed in the lower right hand corner of the web page?

guide.jpg

If not, click the Gear icon next to the name to bring you to the "TV Settings" webpage. Scroll down to "Device Settings" and click the "MANAGE CABLE BOXES & DVRS" button (or just click this link).  You can click the "SHOW NAME ON TV" button to ensure your cable box is setup correctly.

 

If it is setup correctly, then I would think someone from Comcast might need to get involved.

Problem Solver

Re: TV Guide Channel Selection Fails to Change Channel

Hi Ian4,

 

Please let us know if you still experience an issue. 




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Contributor

Re: TV Guide Channel Selection Fails to Change Channel

I just posted about this same problem.  There has to be a lot of people having this same problem but no body says anything.  It used to work until all the upgrades just like the new red info line across the top of the guide.  That's probably is what is causing the errors...so frustrating.

New Poster

Re: TV Guide Channel Selection Fails to Change Channel

The device settings are set as recommended and the error still occurs, now every time; it

s not working at all.

 

"Still unresolved."

Official Employee

Re: TV Guide Channel Selection Fails to Change Channel

Hi All, are you still not able to change channels through the guide?

 

Thank you




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New Poster

Re: TV Guide Channel Selection Fails to Change Channel

all weekend, I have been unable to change channels using the TV Remote app. I have tried different devices, no success. I keep getting the "Sorrry! An error occured during this request".

Any help would be appreciated

 

Tks

Official Employee

Re: TV Guide Channel Selection Fails to Change Channel

Hi cb72, have you tried logging out then logging back in?  I will send you a private message requesting what username you are using.

 

Thank you




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