Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,323

members

70

online now

1,951,814

discussions

Top

TNT/TBS: American Cancer Society commercial

ANSWERED
Frequent Visitor

TNT/TBS: American Cancer Society commercial

American Cancer Society Add pops up in browser and stays there. No more show No nothing just the Cancer Add....so...now....what???? Help Please. Cleaned out cache and cookies, tried a different browser, a different machine and still the same thing. AMerican Cancer Society add pops up and that's it. 

 

A little help Please

Accepted Solution

Re: American Cancer Society

Hi all,

 

The ad has been removed and videos are now playing with no issues.

 

Thank you for your feedback and patience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

View answer in context
Tags (1)
Official Employee

Re: American Cancer Society


error3050 wrote:

American Cancer Society Add pops up in browser and stays there. No more show No nothing just the Cancer Add....so...now....what???? Help Please. Cleaned out cache and cookies, tried a different browser, a different machine and still the same thing. AMerican Cancer Society add pops up and that's it. 

 

A little help Please


What video are you trying to watch? I would like to further investigate.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: American Cancer Society

Show is "Men of a Certain Age"

Official Employee

Re: American Cancer Society


error3050 wrote:

Show is "Men of a Certain Age"


What specific episodes did this ad occur in? What time did you try watching this episode?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: American Cancer Society

Happened earlier at work around 12ish  and little while ago here at home...I kept refreshing the browser and after awhile I got lucky. 

Frequent Visitor

Re: American Cancer Society

again...

Official Employee

Re: American Cancer Society


error3050 wrote:

again...


What specific episode(s) did this ad occur in? I only tested a few and would like to test the exact episodes you are trying to watch. How far into the episode is this ad occurring?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: American Cancer Society

it's going on thru the first 3 episodes of season 1...just happened again...refreshed 3 times and it's back. It's always the American Cancer Society Add

 

Official Employee

Re: American Cancer Society


error3050 wrote:

it's going on thru the first 3 episodes of season 1...just happened again...refreshed 3 times and it's back. It's always the American Cancer Society Add

 


I tested the first two episodes of Season 1 and found no issues. I tested Franklin and Bash (TNT also) and was able to duplicate it.

 

Sorry for the runaround but I have our team working on this issue. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: American Cancer Society

it just happened again and like i said it's only with the Cancer Society Add..It opens up in the browser and hangs..would it help if i send you a screen shot?

it couldn't be a problem with the flash player because it's happened on multiple machines. 

 

Thanks for your time, appreciate it.

Official Employee

Re: American Cancer Society


error3050 wrote:

it just happened again and like i said it's only with the Cancer Society Add..It opens up in the browser and hangs..would it help if i send you a screen shot?

it couldn't be a problem with the flash player because it's happened on multiple machines. 

 

Thanks for your time, appreciate it.


Thank you but I grabbed a screenshot and was able to duplicate it. We have contacted the network informing them about their ads and we are now working with them to fix it.

 

Thanks for your feedback,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: American Cancer Society

Thank you

Frequent Visitor

Re: American Cancer Society

it seems like a flash issue with this cancer add..i hated cancer before but now i really really hate it especially the American Cancer Society ads

New Poster

franklin and bash

episode jango and rossi will not continue after the cancer commercial

New Poster

Ad stops me from watching my show

The American Cancer Society ad that is playing on Xfinity is broken and I can't finish watching a show that I have more than 30 minutes invested in. Refreshed over and over and over only to get stuck by the same FREAKING AD!!!  I can honestly say that your show browser SUCKS!!!  Long live Hulu!!

Contributor

Re: franklin and bash

Le tme guess error 3050?  Same problem here.  No solutions for this issue... Smiley Sad

New Poster

Re: franklin and bash

no error code it just sits there.

 

New Poster

Re: Ad stops me from watching my show

same here. Cant believe I payu for this nonsense. billion dollar company and they cant hire beta programmers to figure this stuff out..... wow.

 

New Poster

Re: Ad stops me from watching my show

So they send me an email indicating that they are aware of the problem. I am thinking ok great, maybe I can finish that show this morning before I head into work. <BUZZER SOUND> WRONG! They may be aware of the issue but they are not fixing the issue. The bad ad is still playing, still broken, and I still can't watch the show.

 

Note to comcast - we the people want to watch tv our way. Not just through the tv on your schedule. This has been happening for more than a few years now. You need to invest in your online browser to improve your subscribers experience. Although I realize that you don't care much about your subscribers experience but the tides are changing soon and you are gonna miss the boat and be out of business when it happens.

New Poster

Re: American Cancer Society

I've had this same issue while trying to watch the Franklin & Bash - Jango & Rossi episode and also Rizzoli & Isles - This is How the Heart Breaks. 

Official Employee

Re: American Cancer Society

Hi all,

 

The ad has been removed and videos are now playing with no issues.

 

Thank you for your feedback and patience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: American Cancer Society

Hi,


I'm trying to watch TNT's Leverage and there are way too many commercials. There's about a 5 minute commericial break every 5-7 minutes making the show way too long to watch. It's worse than watching it on tv.