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Sync in Process

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Message 1 of 3
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I have been getting the sync in process message when trying to access my DVR for several weeks now.  I have tried cycling the power on my DVR and it is still there.

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Posted by
Official Employee

Message 2 of 3
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krisyandandrew wrote:

I have been getting the sync in process message when trying to access my DVR for several weeks now.  I have tried cycling the power on my DVR and it is still there.


Sorry to hear that you are stuck.

 

I have our team looking into now. I will update you when I learn more about the issue.

 

Thank you and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Posted by
Official Employee

Message 3 of 3
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ComcastJoe wrote:

krisyandandrew wrote:

I have been getting the sync in process message when trying to access my DVR for several weeks now.  I have tried cycling the power on my DVR and it is still there.


Sorry to hear that you are stuck.

 

I have our team looking into now. I will update you when I learn more about the issue.

 

Thank you and sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Please try now and let me know if it works.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon