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Switched boxes, app no longer works.

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Switched boxes, app no longer works.

recently, I installed the xfinity tv app on my iPad and phone. Worked like a charm until I realized that my DVR was installed on my sons tv. So I switched the boxes and now my app no longer allows me to change channels. I have two boxes listed as my equipment, but now neither one sends a message to the tv when I push "test". How do I correct the situation? Thanks!

Accepted Solution

Re: Switched boxes, app no longer works.


Newton2102 wrote:

recently, I installed the xfinity tv app on my iPad and phone. Worked like a charm until I realized that my DVR was installed on my sons tv. So I switched the boxes and now my app no longer allows me to change channels. I have two boxes listed as my equipment, but now neither one sends a message to the tv when I push "test". How do I correct the situation? Thanks!


Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: Switched boxes, app no longer works.


Newton2102 wrote:

recently, I installed the xfinity tv app on my iPad and phone. Worked like a charm until I realized that my DVR was installed on my sons tv. So I switched the boxes and now my app no longer allows me to change channels. I have two boxes listed as my equipment, but now neither one sends a message to the tv when I push "test". How do I correct the situation? Thanks!


Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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