Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Suddenly can't watch LIVE TV on my laptop or IPhone

New Poster

Suddenly can't watch LIVE TV on my laptop or IPhone

I recently purchased the extra sports package, my channel of interest being BEIIN Sport, and I noticed that you could watch that channel on the comcast website as well as the comcast app. I watched them on my laptop, IPhone and TV for about 2 months and recently all of a sudden my laptop and IPhone have the golden key appearing and it says that I need to subscribe? I can watch the normal channels, Fox News, CNN, ESPN, etc. but the channels I purchased in the extra sports package, BEIN, Big Ten newtork, Pac 12 Network, etc. it says I need a subscription. I called comcast and I told them that I was watching the channel so I know I have the package but they were not able to help. I saw there was someone else asking about it on here and the solution was logging out and logging back in but needless to say I have done that many times. This issue is becomming very frustrating and everyone I talk to says they don't know what is happening. I see other people have had this issue on here so hopefully someone here can help me.



Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation