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Subtitles in Xfinity TV online

New Poster

Subtitles in Xfinity TV online

I turned the subtitles on once... and since then I have not been able to turn them on again, I am hearing impaired and can not use Xfinity TV Online unless there are subtitles. Help? 

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Official Employee

Re: Subtitles in Xfinity TV online


eileen3074 wrote:

I turned the subtitles on once... and since then I have not been able to turn them on again, I am hearing impaired and can not use Xfinity TV Online unless there are subtitles. Help? 


When a video is playing, put your mouse over the video and a bar will appear at the bottom of the video. On this bar, click the CC button in the bottom right-hand corner.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Subtitles in Xfinity TV online

There is no CC on the bar like you described.  I only can see gear (to change the resolution) and couple of other things but nothing with subtitles or CC. 

Contributor

Re: Subtitles in Xfinity TV online

if there is no CC that means it is not subtitled online.  I have been dealing with this a long time.  If you try to contact help, they will tell you it is "normal."  They have been improving recently but can still be pretty slow to caption things online, even when required by law.

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