Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,411

members

12

online now

1,954,196

discussions

Top

Subscription required 12012

Frequent Visitor

Subscription required 12012

I am unable to watch ANY of the live tv channels on my phone. Is this something I am going to have to be on the phone for ever for a fix? I appears I am not alone with this problem. 

I have done all the rebooying and reinstalling....and like others, no resolve.

Official Employee

Re: Subscription required 12012


TheGemini wrote:

I am unable to watch ANY of the live tv channels on my phone. Is this something I am going to have to be on the phone for ever for a fix? I appears I am not alone with this problem. 

I have done all the rebooying and reinstalling....and like others, no resolve.


I'm sorry you're having trouble. I looked up the account associated with your forum email address and see no mobile devices signed into your account. There are PCs.  Are you able to watch without problems from your PC?  If so, are you sure you are signing in with the same username to the XFINITY TV app on your mobile device?




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Subscription required 12012

No sir...anything I select on the pc that is live I get the "Available to watch in home only" tag. I am able to watch any "On Demand" listings but none of the live channels.Pretty much the same thing on my phone.

How do I get my other devices "assigned" to my account if it is needed??? I did a lot of research on xfinity and saw no explanation of the other devices having to be assigned?? I must be signed in in order to receive all of the on demand stuff.

Admin1

Re: Subscription required 12012

TheGemini -- That error message you're receiving is a nationally known issue. We are working on a solution for this. 

 

You can assign other devices to your account by downloading the App and signing in. The device you use will have you authenticate it which will then register it with your account. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Subscription required 12012

Thanks you for the acknowledgement.

Admin1

Re: Subscription required 12012

You're welcome. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Subscription required 12012

Any progress towards a solution for this problem???

Admin1

Re: Subscription required 12012

Yes. Issue has been resolved. We'll have to individually investigate any account still receiving this error. Are you still seeing it? 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Subscription required 12012

It appears to be resolved for the desktop, but still errors from the app.

Thanks

Discussion stats
  • 8 replies
  • 778 views
  • 0 kudos
  • 3 in conversation