Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Subscription Required message

Regular Visitor

Subscription Required message

Hey folks, I signed up for X1 a while back and I have been trying to check out all the new features, but all the streaming vidoes give me a 'Subscription Required' message.  Furthermore, I had a DVR, but cannot use the online schedule.  With my old DVR, I was able to use the scheduler here http://xfinitytv.comcast.net/mytv/dvr but now it says I do not have a compatible DVR. 


Lastly, on my profile, there is no data on the right hand side: http://xfinity.comcast.net/profile/


The section for my profile shows:

Account Number:

Primary User ID:No Data Available


Am I missing something or is something not working correctly?  I get the same errors when using either a laptop or my Android phone, across multiple browsers.


Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation