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Subscription Required message

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Subscription Required message

Hey folks, I signed up for X1 a while back and I have been trying to check out all the new features, but all the streaming vidoes give me a 'Subscription Required' message.  Furthermore, I had a DVR, but cannot use the online schedule.  With my old DVR, I was able to use the scheduler here http://xfinitytv.comcast.net/mytv/dvr but now it says I do not have a compatible DVR. 

 

Lastly, on my profile, there is no data on the right hand side: http://xfinity.comcast.net/profile/

 

The section for my profile shows:

Account Number:

Primary User ID:No Data Available

 

Am I missing something or is something not working correctly?  I get the same errors when using either a laptop or my Android phone, across multiple browsers.

 

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