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Subscription Required, but I already have one

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Subscription Required, but I already have one

Hello,

 

For the past month I have not been able to watch many programs that I pay for online.  It states I need a subsciption and displays an orange key.  However, I do have a subscription.

 

I tried to get help via online chat and they couldn't help but stated somone would call me.  That never happened.

 

If you need examples, I pay for both HBO, Sports Channels, and Live TV.  However, your application will not let me access due to not having a subscription.  Please help me fix ASAP as this is a breach of service that I pay for.

 

Thanks.

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