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Subscription Error on iPad

New Poster

Subscription Error on iPad

Hello. I just moved and transferred my services. When I try watching shoes on my iPad Xfinity app it says I have to call and get my package upgraded. I have the highest package available!  I'm am able to watch all the channels/shows I'm trying to watch on my TV that I'm trying to watch on my iPad. I was able to view everything 5 days ago prior to moving, but now I get an orange key and an error message. I've called multiple times and nobody can help me. This is ridiculous. I can also watch all my HBO shows on my HBO Go app and OnDemand, but not using the xfinity app. 

New Poster

Re: Subscription Error on iPad

You're not the only one... Works fine on the computer, but the iPod is a no go. Tells me that my sub needs an update. I came here hoping there would be some ideas, but, as usual, Xfinity knows nothing about their own apps or network. Typical.

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