Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,737

members

20

online now

1,952,692

discussions

Top

Streampix

Frequent Visitor

Streampix

I was trying to access Streampix but it asked me to buy the service. I am a trip package customer and according to your advertisement I qualify for this service. I talked to a CSR on web and he said I qualify and referred me to 1-800-comcast who said I need the Digital Preferred+ account. Why do I need this when I don't own a digital TV? Seems to me this is just another way for you to try and get more money from your customers.

Tags (1)
Official Employee

Re: Streampix


Roam wrote:

I was trying to access Streampix but it asked me to buy the service. I am a trip package customer and according to your advertisement I qualify for this service. I talked to a CSR on web and he said I qualify and referred me to 1-800-comcast who said I need the Digital Preferred+ account. Why do I need this when I don't own a digital TV? Seems to me this is just another way for you to try and get more money from your customers.


Please go here to see what requirements are needed for Streampix:

 

http://customer.comcast.com/help-and-support/cable-tv/about-xfinity-streampix/

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 769 views
  • 0 kudos
  • 2 in conversation