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We moved and transferred service to a new address in the same town 2 weeks ago. The technician wasn't willing to fish a line through the wall to the uptairs so we don't yet have a TV hooked up (waiting on an electrician) but we can't seem to watch Streampix online.
I've spent at least 3 hours on the phone with support where they have tried everything from making me restart my computer, to provisioning my modem, to deleting and re-adding Streampix, to deleting it and trying to make me buy a subscription on the website (I got an error message saying There was an error processing your order).
Nothing seems to work.
I can't keep spending hours on the phone getting transfered to the wrong department (I was supposed to go to Signature Support but got some other department just now).
What can I do to get this resolved?
Just now after getting the wrong department again, I was told I was going to Signature Support AGAIN, and got back to the main menu where I had to talk to a regular support rep.
Finally got Tier 2 Signature Support. After 20 minutes the woman told me she could not help me and told me to call back and get Tier 1.
I'm really at a loss here. I just want to watch Streampix.
Just to be clear here are the messages that I've been seeing since we moved to our new address.
Every single rep I have spoken to says yes, we have Showtime, HBO, Streampix and they see no problem on their end.
After about 20 minutes on hold I got to a customer service rep who had never heard of Streampix and told me to call Streampix customer support for help. I told him Streampix was a service of Comcast/Xfinity and he has now transferred me to Signature Support (Tier 2).
Will report back.
After 35 minutes on the phone I got Tier 2 Signature Support again. He told me to hold and then I got transferred without warning back to a menu that said "please enter the zip code where you have or want service." It seems like I'm back in a normal menu again waiting for Tier 1.
Who do I need to speak to to get this issue resolved?
From Tier 2 I went to someone named Linda in Billing who was in Georgia and couldn't access my account. She is now transferring me to someone in Tech Support (who I think I've already talked to several times).
Got a cable tech support guy, seemed more of an engineer type. He said he was emailing my local tech supervisor and I should hear back within a day or two.
No one I talked to on the phone could help so I tried Xfinity chat. The chat rep gave me a "temporary Streampix pass" and it fixed my issues, although I understand that, like the name, this is only a temporary fix.
Not sure why issuing a temporary pass when I already have a subscription helped, but it did for now.
If anyone else has this issue I recommend speaking with the Comcast chat support. It took awhile but they were able to issue me a temporary pass that made everything work.
Granted, that's probably temporary just as the name suggests, but it could have fixed a bug and made it work for good... will report back.