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Streampix Parental controls not working

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Streampix Parental controls not working

Hi, I set up parental controls on xfinity and on Streampix it hides the titles and picture of mature content but will allow you to click on them and play them. Please help! This defeats the purpose of parental controls. Thanks!
Official Employee

Re: Streampix Parental controls not working


Moliver1025 wrote:
Hi, I set up parental controls on xfinity and on Streampix it hides the titles and picture of mature content but will allow you to click on them and play them. Please help! This defeats the purpose of parental controls. Thanks!

It sounds like you set up "Safe Browse" but haven't enabled the other controls. Here's a link to info on how to do that:

 

https://customer.xfinity.com/help-and-support/xfinity-apps/xtv-app-setting-parental-controls

 

 




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