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Streampix - ORANGE Keys

Most Valued Poster

Streampix - ORANGE Keys

According to note on my bill, I am entitled to Streampix at NO additional cost.

 

What is up with the ORANGE keys telling me I have to subscribe,

 

I was getting this on the normal Xfinity.TV videos for premium channels, but

they disappeared, Did they move over to Streampix.

 

And when are they going to fix the problem with watching xfinity.TV using IE?????



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Official Employee

Re: Streampix - ORANGE Keys


little_devil wrote:

According to note on my bill, I am entitled to Streampix at NO additional cost.

 

What is up with the ORANGE keys telling me I have to subscribe,

 

I was getting this on the normal Xfinity.TV videos for premium channels, but

they disappeared, Did they move over to Streampix.

 

And when are they going to fix the problem with watching xfinity.TV using IE?????


I do not see Streampix on your account.

 

Please go here and make sure that you meet all the minimum requirements of Streampix:

 

http://www.comcast.com/Corporate/Learn/Bundles/bundles.html

 

Also, do the Streampix videos work On Demand?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Most Valued Poster

Re: Streampix - ORANGE Keys


ComcastJoe wrote:

little_devil wrote:

According to note on my bill, I am entitled to Streampix at NO additional cost.

 

What is up with the ORANGE keys telling me I have to subscribe,

 

I was getting this on the normal Xfinity.TV videos for premium channels, but

they disappeared, Did they move over to Streampix.

 

And when are they going to fix the problem with watching xfinity.TV using IE?????


I do not see Streampix on your account.

 

Please go here and make sure that you meet all the minimum requirements of Streampix:

 

http://www.comcast.com/Corporate/Learn/Bundles/bundles.html

 

Also, do the Streampix videos work On Demand?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


 



Official Employee

Re: Streampix - ORANGE Keys

Do the videos work On Demand?

 

Also, did you get:

 

  1. An email announcing the new service (check your email at Comcast.net).
  2. An alert in the My Account section of Comcast.com (sign in using your Comcast ID and password). New alerts appear on the main page.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Most Valued Poster

Re: Streampix - ORANGE Keys

you can close this out, I'm having a CSR look into it

 

Thanks



Frequent Visitor

Re: Streampix - ORANGE Keys

I have this issue as well.
I have contacted CSR and was told I should receive it, also was given a ticket# and told in 24hrs it should work.
It's been 4 days and it still has the orange key. any help would be great!

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