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Streaming broken yet again with latest Flash Update....

Posted by
Regular Contributor

Message 1 of 30
1,465 Views

 

New Flash Update and Firefox and Waterfox broken again. Deleted old Flash. Cleared broswser cache. Nothing.

 

This is so foolish to break each time Adobe updates.

 

Dan, this on your side? Elements.js again?

 

~Bob

29 REPLIES
Posted by
Official Employee

Message 2 of 30
1,451 Views

Rebop2015 wrote:

 

New Flash Update and Firefox and Waterfox broken again. Deleted old Flash. Cleared broswser cache. Nothing.

 

This is so foolish to break each time Adobe updates.

 

Dan, this on your side? Elements.js again?

 

~Bob


There was an outage earlier today with some of the live TV channels (those with ads which are dynamically inserted).  That should be resolved.  I'm not aware of any new Flash issues with the latest update but please reach out if the issue still persists. 

 

-ComcastDan




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Posted by
Regular Contributor

Message 3 of 30
1,445 Views

Thanks for the reply, Dan.

 

I use FIrefox 64 bit as primary and default on Win 7 64 BIt. That computer also has Firefox Portable, Waterfox Portable and IE 11.

The only one of those working is IE11. All use the same Flash install.

My Win 7 32 bit computer works.

My Win 10 64 bit computer works. Both of those did not for a bit, then started again after the Flash Update.

 

Any suggestions?

 

Caache cleared.

Flash uninstalled and reinstalled.

 

Thanks.

 

~Bob

 

Posted by
Regular Contributor

Message 4 of 30
1,443 Views

Deleted FLASH again, reinstalled and now nothing on this machine works (xfinity TV wise) including IE that says, if you can belive it:

 

XFINITY Stream requires a more recent version of Flash (15.0.0.152+).

Please update to the latest version of Flash and ensure your browser has Flash enabled.

 

Allother FLash apps work fine. Evryone I try. Just not Xfinity Streaming TV.

 

Can't be me.

Really losing patience....

 

Posted by
Regular Contributor

Message 5 of 30
1,392 Views

OK. two out of three computers work. The one that does not (my main, of course) will not work with any browser and I have tried 5. So something systemic to this computer. Cannot be cookies or cache I would think. And Flash has been deleted and reinstalled multiple times.

 

Suggestions please?

 

~Bob

Posted by
Official Employee

Message 6 of 30
1,341 Views

Rebop2015 wrote:

OK. two out of three computers work. The one that does not (my main, of course) will not work with any browser and I have tried 5. So something systemic to this computer. Cannot be cookies or cache I would think. And Flash has been deleted and reinstalled multiple times.

 

Suggestions please?

 

~Bob


Please try going into your browser settings and ensure that Flash is set to "Always run".




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Was your question answered? Mark it as an accepted solution!solution Icon
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Mark it as a solution!solution Icon
Posted by
Regular Contributor

Message 7 of 30
1,339 Views

Indeed it is. In all the browsers. As well as caches cleared, Flash caches and saved reset. And on and on.

 

So frustrating that on ecomputer or another breaks each time Adobe updates Flash. But ONLY for Xfinity. I cannot find another Flash site that does not work properly.

 

~Bob

Posted by
Regular Contributor

Message 8 of 30
1,301 Views

I think its your elements.js again, Dan: PLEASE FIX or tell me I'm worng....

 

Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  adding-device
ReferenceError: reference to undefined property "iterator"[Learn More]  vapi-client.js:60:1
SyntaxError: mistyped ; after conditional?  adding-device:178:134
downloadable font: gasp: changed the version number to 1 (font-family: "XfinityStandard" style:normal weight:300 stretch:normal src index:0) source: https://tv.xfinity.com/fonts/XfinityStandard-Light.woff2  base.css:1:199
downloadable font: gasp: changed the version number to 1 (font-family: "XfinityStandard" style:normal weight:100 stretch:normal src index:0) source: https://tv.xfinity.com/fonts/XfinityStandard-Thin.woff2  base.css:1:443
ReferenceError: reference to undefined property "_cachedDocumentCookie"[Learn More]  localytics.min.js:1:6012
ReferenceError: reference to undefined property "mat"[Learn More]  localytics.min.js:1:7365
ReferenceError: reference to undefined property "autoUpload"[Learn More]  localytics.min.js:1:17283
ReferenceError: reference to undefined property "ShadowDOMPolyfill"[Learn More]  webcomponents-lite.min.js:10:19266
ReferenceError: reference to undefined property "__importParsed"[Learn More]  webcomponents-lite.min.js:10:18891
ReferenceError: reference to undefined property "__importParsed"[Learn More]  webcomponents-lite.min.js:10:27531
ReferenceError: reference to undefined property 0[Learn More]  webcomponents-lite.min.js:10:27360
ReferenceError: reference to undefined property "style"[Learn More]  webcomponents-lite.min.js:11:5017
EngineSelector: new  elements.js:27:31304
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:10:11400
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:13:13106
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:14:219
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:14:1446
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:14:1610
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:21:31310
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:22:14937
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:25:10154
SyntaxError: mistyped ; after conditional?  elements.js:25:10248
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:26:24940
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:26:26227
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:30:6202
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:30:6226
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:30:13152
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:30:13176
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:40:21649
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:50:4898
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:50:6322
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:68:26114
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:68:27511
SyntaxError: mistyped ; after conditional?  elements.js:77:2267
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:99:14044
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:99:28630
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:100:12252
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:107:29235
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:112:27531
"Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info."  elements.js:26:11477
ReferenceError: reference to undefined property "createShadowRoot"[Learn More]  elements.js:10:1852
ReferenceError: reference to undefined property "extends"[Learn More]  webcomponents-lite.min.js:11:3825
ReferenceError: reference to undefined property "custom-style"[Learn More]  elements.js:10:7819
ReferenceError: reference to undefined property "__hasRegisterFinished"[Learn More]  elements.js:10:5334
ReferenceError: reference to undefined property "observers"[Learn More]  elements.js:13:24334
ReferenceError: reference to undefined property "_propertyEffects"[Learn More]  elements.js:10:11766
ReferenceError: reference to undefined property "_imperativeKeyBindings"[Learn More]  elements.js:22:19326
ReferenceError: reference to undefined property "extends"[Learn More]  elements.js:13:2235
ReferenceError: reference to undefined property "type"[Learn More]  elements.js:12:30404
ReferenceError: reference to undefined property "type"[Learn More]  elements.js:12:30014
ReferenceError: reference to undefined property "extends"[Learn More]  elements.js:13:11286
ReferenceError: reference to undefined property "_scopeCssViaAttr"[Learn More]  elements.js:13:8952
TypeError: setting a property that has only a getter  elements.js:24:24115
ReferenceError: reference to undefined property "properties"[Learn More]  elements.js:10:11343
ReferenceError: reference to undefined property "keyBindings"[Learn More]  elements.js:22:19185
ReferenceError: reference to undefined property "-1"[Learn More]  elements.js:10:15407
ReferenceError: reference to undefined property "hidden"[Learn More]  elements.js:10:13272
ReferenceError: reference to undefined property "type"[Learn More]  elements.js:12:10795
ReferenceError: reference to undefined property "_metaData"[Learn More]  elements.js:23:17026
ReferenceError: reference to undefined property "abbr"[Learn More]  elements.js:26:12354
ReferenceError: reference to undefined property "global"[Learn More]  elements.js:29:10220
ReferenceError: reference to undefined property "values"[Learn More]  elements.js:29:25792
ReferenceError: reference to undefined property "values"[Learn More]  elements.js:28:14431
ReferenceError: reference to undefined property "process"[Learn More]  elements.js:69:11330
ReferenceError: reference to undefined property "ns_"[Learn More]  elements.js:40:21291
ReferenceError: reference to undefined property "event"[Learn More]  elements.js:12:15876
ReferenceError: reference to undefined property "type"[Learn More]  elements.js:13:11428
ReferenceError: reference to undefined property "extends"[Learn More]  elements.js:13:14548
ReferenceError: reference to undefined property "_propertyEffects"[Learn More]  elements.js:12:1
ReferenceError: reference to undefined property "size"[Learn More]  elements.js:12:9823
ReferenceError: reference to undefined property "response:_onAccountInfo"[Learn More]  elements.js:11:28720
ReferenceError: reference to undefined property "properties"[Learn More]  elements.js:12:19621
ReferenceError: reference to undefined property "end"[Learn More]  elements.js:105:7271
ReferenceError: reference to undefined property "generate-request"[Learn More]  elements.js:11:19060
ReferenceError: reference to undefined property "__domApi"[Learn More]  elements.js:10:25445
ReferenceError: reference to undefined property "cancelable"[Learn More]  elements.js:12:7171
ReferenceError: reference to undefined property "spinner"[Learn More]  elements.js:102:12353
ReferenceError: reference to undefined property "playbackStoppedTimer"[Learn More]  elements.js:114:1877
ReferenceError: reference to undefined property "playbackTimedOutTimer"[Learn More]  elements.js:114:2091
ReferenceError: reference to undefined property "_animations"[Learn More]  elements.js:23:1
ReferenceError: reference to undefined property "_boundOnCaptureScroll"[Learn More]  elements.js:25:12109
ReferenceError: reference to undefined property "shadowRoot"[Learn More]  elements.js:13:23654
ReferenceError: reference to undefined property "progressMonitor"[Learn More]  elements.js:115:6075
ReferenceError: reference to undefined property "resumePointUpdateInterval"[Learn More]  elements.js:115:14414
ReferenceError: reference to undefined property ""[Learn More]  elements.js:13:12818
ReferenceError: reference to undefined property "extends"[Learn More]  elements.js:13:15393
ReferenceError: reference to undefined property "_scopeCssViaAttr"[Learn More]  elements.js:13:15727
ReferenceError: reference to undefined property "_scopeCssViaAttr"[Learn More]  elements.js:13:22771
ReferenceError: reference to undefined property "--iron-icon"[Learn More]  elements.js:13:13174
ReferenceError: reference to undefined property "localName"[Learn More]  elements.js:10:28944
ReferenceError: reference to undefined property "localName"[Learn More]  elements.js:10:28659
ReferenceError: reference to undefined property "__hideTemplateChildren__"[Learn More]  elements.js:13:28011
ReferenceError: reference to undefined property "_tzm"[Learn More]  elements.js:26:10699
ReferenceError: reference to undefined property 2[Learn More]  elements.js:26:14223
ReferenceError: reference to undefined property "undefined"[Learn More]  elements.js:25:24615
ReferenceError: reference to undefined property 0[Learn More]  elements.js:25:21381
ReferenceError: reference to undefined property "_debouncer"[Learn More]  elements.js:11:7682
ReferenceError: reference to undefined property 0[Learn More]  elements.js:99:27497
ReferenceError: reference to undefined property "_scopeCssViaAttr"[Learn More]  elements.js:13:10239
TypeError: setting a property that has only a getter  elements.js:12:11558
ReferenceError: reference to undefined property "bufferTimer"[Learn More]  elements.js:114:29966
ReferenceError: reference to undefined property "content"[Learn More]  elements.js:103:579
TypeError: setting a property that has only a getter  elements.js:12:11558
ReferenceError: reference to undefined property "name"[Learn More]  elements.js:112:22459
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  access-token.html
ReferenceError: reference to undefined property "iterator"[Learn More]  vapi-client.js:60:1
ReferenceError: reference to undefined property "content-type"[Learn More]  elements.js:21:26472
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  activation-code.html
ReferenceError: reference to undefined property "iterator"[Learn More]  vapi-client.js:60:1
ReferenceError: reference to undefined property "curies"[Learn More]  elements.js:21:20049
ReferenceError: reference to undefined property "xsct"[Learn More]  elements.js:117:7153
ReferenceError: reference to undefined property "decodeStrings"[Learn More]  elements.js:98:31875
Attempt to set a forbidden header was denied: Connection  1132911464-lcs_client_bin.js:92:385
downloadable font: gasp: changed the version number to 1 (font-family: "XfinityStandard" style:normal weight:200 stretch:normal src index:0) source: https://tv.xfinity.com/fonts/XfinityStandard-ExtraLight.woff2  adding-device:5:12

Posted by
Regular Contributor

Message 9 of 30
1,199 Views

Update from private message for the programmers benefit:

 

Somone made a bit of progress as it changed this morning, It goes to login, accepts, then adding device and fails then. (UPDATE: Returned to previous failuer modes again 10:00 AM PST or so)

 

Yes it works on Chrome, but that uses its own FLASH and I NEVER use chrome.

Yes, browser cache cleared but will try again right now....no change.

 

Still elements.js it appears:

 

ReferenceError: reference to undefined property "curies"[Learn More]  elements.js:21:20049
Unhandled promise rejection Object { error: Object, xhr: Response, fatal: true }  elements.js:51:1117
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  XfinityStandard-Regular.woff2
downloadable font: gasp: changed the version number to 1 (font-family: "XfinityStandard" style:normal weight:normal stretch:normal src index:0) source: https://tv.xfinity.com/fonts/XfinityStandard-Regular.woff2  adding-device:41:12

        ~Bob

\

PS. Thanks for the help! Let's get this Smiley Happy

 

Posted by
Regular Contributor

Message 10 of 30
1,191 Views

Console report just now:

 

Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  tv.xfinity.com
SyntaxError: mistyped ; after conditional?  tv.xfinity.com:178:134
ReferenceError: reference to undefined property "ShadowDOMPolyfill"[Learn More]  webcomponents-lite.min.js:10:19266
ReferenceError: reference to undefined property "__importParsed"[Learn More]  webcomponents-lite.min.js:10:18891
ReferenceError: reference to undefined property "__importParsed"[Learn More]  webcomponents-lite.min.js:10:27531
ReferenceError: reference to undefined property 0[Learn More]  webcomponents-lite.min.js:10:27360
ReferenceError: reference to undefined property "style"[Learn More]  webcomponents-lite.min.js:11:5017
ReferenceError: reference to undefined property "_cachedDocumentCookie"[Learn More]  localytics.min.js:1:6012
ReferenceError: reference to undefined property "mat"[Learn More]  localytics.min.js:1:7365
ReferenceError: reference to undefined property "autoUpload"[Learn More]  localytics.min.js:1:17283
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  elements.html
EngineSelector: new  elements.js:27:31304
"Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info."  elements.js:26:11477
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:10:11400
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:13:13106
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:14:219
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:14:1446
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:14:1610
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:21:31310
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:22:14937
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:25:10154
SyntaxError: mistyped ; after conditional?  elements.js:25:10248
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:26:24940
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:26:26227
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:30:6202
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:30:6226
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:30:13152
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:30:13176
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:40:21649
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:50:4898
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:50:6322
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:68:26114
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:68:27511
SyntaxError: mistyped ; after conditional?  elements.js:77:2267
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:99:14044
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:99:28630
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:100:12252
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:107:29235
SyntaxError: test for equality (==) mistyped as assignment (=)?[Learn More]  elements.js:112:27531
ReferenceError: reference to undefined property "createShadowRoot"[Learn More]  elements.js:10:1852
ReferenceError: reference to undefined property "extends"[Learn More]  webcomponents-lite.min.js:11:3825
ReferenceError: reference to undefined property "custom-style"[Learn More]  elements.js:10:7819
ReferenceError: reference to undefined property "__hasRegisterFinished"[Learn More]  elements.js:10:5334
ReferenceError: reference to undefined property "observers"[Learn More]  elements.js:13:24334
ReferenceError: reference to undefined property "_propertyEffects"[Learn More]  elements.js:10:11766
ReferenceError: reference to undefined property "_imperativeKeyBindings"[Learn More]  elements.js:22:19326
ReferenceError: reference to undefined property "extends"[Learn More]  elements.js:13:2235
ReferenceError: reference to undefined property "type"[Learn More]  elements.js:12:30404
ReferenceError: reference to undefined property "type"[Learn More]  elements.js:12:30014
ReferenceError: reference to undefined property "extends"[Learn More]  elements.js:13:11286
ReferenceError: reference to undefined property "_scopeCssViaAttr"[Learn More]  elements.js:13:8952
TypeError: setting a property that has only a getter  elements.js:24:24115
ReferenceError: reference to undefined property "properties"[Learn More]  elements.js:10:11343
ReferenceError: reference to undefined property "keyBindings"[Learn More]  elements.js:22:19185
ReferenceError: reference to undefined property "-1"[Learn More]  elements.js:10:15407
ReferenceError: reference to undefined property "hidden"[Learn More]  elements.js:10:13272
ReferenceError: reference to undefined property "type"[Learn More]  elements.js:12:10795
ReferenceError: reference to undefined property "_metaData"[Learn More]  elements.js:23:17026
ReferenceError: reference to undefined property "abbr"[Learn More]  elements.js:26:12354
ReferenceError: reference to undefined property "global"[Learn More]  elements.js:29:10220
ReferenceError: reference to undefined property "values"[Learn More]  elements.js:29:25792
ReferenceError: reference to undefined property "values"[Learn More]  elements.js:28:14431
ReferenceError: reference to undefined property "process"[Learn More]  elements.js:69:11330
ReferenceError: reference to undefined property "ns_"[Learn More]  elements.js:40:21291
ReferenceError: reference to undefined property "event"[Learn More]  elements.js:12:15876
ReferenceError: reference to undefined property "type"[Learn More]  elements.js:13:11428
ReferenceError: reference to undefined property "extends"[Learn More]  elements.js:13:14548
ReferenceError: reference to undefined property "_propertyEffects"[Learn More]  elements.js:12:1
ReferenceError: reference to undefined property "size"[Learn More]  elements.js:12:9823
ReferenceError: reference to undefined property "response:_onAccountInfo"[Learn More]  elements.js:11:28720
ReferenceError: reference to undefined property "properties"[Learn More]  elements.js:12:19621
ReferenceError: reference to undefined property "end"[Learn More]  elements.js:105:7271
ReferenceError: reference to undefined property "generate-request"[Learn More]  elements.js:11:19060
ReferenceError: reference to undefined property "__domApi"[Learn More]  elements.js:10:25445
ReferenceError: reference to undefined property "cancelable"[Learn More]  elements.js:12:7171
ReferenceError: reference to undefined property "spinner"[Learn More]  elements.js:102:12353
ReferenceError: reference to undefined property "playbackStoppedTimer"[Learn More]  elements.js:114:1877
ReferenceError: reference to undefined property "playbackTimedOutTimer"[Learn More]  elements.js:114:2091
ReferenceError: reference to undefined property "_animations"[Learn More]  elements.js:23:1
ReferenceError: reference to undefined property "_boundOnCaptureScroll"[Learn More]  elements.js:25:12109
ReferenceError: reference to undefined property "shadowRoot"[Learn More]  elements.js:13:23654
ReferenceError: reference to undefined property "progressMonitor"[Learn More]  elements.js:115:6075
ReferenceError: reference to undefined property "resumePointUpdateInterval"[Learn More]  elements.js:115:14414
ReferenceError: reference to undefined property ""[Learn More]  elements.js:13:12818
ReferenceError: reference to undefined property "extends"[Learn More]  elements.js:13:15393
ReferenceError: reference to undefined property "_scopeCssViaAttr"[Learn More]  elements.js:13:15727
ReferenceError: reference to undefined property "_scopeCssViaAttr"[Learn More]  elements.js:13:22771
ReferenceError: reference to undefined property "--iron-icon"[Learn More]  elements.js:13:13174
ReferenceError: reference to undefined property "localName"[Learn More]  elements.js:10:28944
ReferenceError: reference to undefined property "localName"[Learn More]  elements.js:10:28659
ReferenceError: reference to undefined property "__hideTemplateChildren__"[Learn More]  elements.js:13:28011
ReferenceError: reference to undefined property "_tzm"[Learn More]  elements.js:26:10699
ReferenceError: reference to undefined property 2[Learn More]  elements.js:26:14223
ReferenceError: reference to undefined property "undefined"[Learn More]  elements.js:25:24615
ReferenceError: reference to undefined property 0[Learn More]  elements.js:25:21381
ReferenceError: reference to undefined property "_debouncer"[Learn More]  elements.js:11:7682
ReferenceError: reference to undefined property 0[Learn More]  elements.js:99:27497
ReferenceError: reference to undefined property "_scopeCssViaAttr"[Learn More]  elements.js:13:10239
TypeError: setting a property that has only a getter  elements.js:12:11558
ReferenceError: reference to undefined property "bufferTimer"[Learn More]  elements.js:114:29966
ReferenceError: reference to undefined property "content"[Learn More]  elements.js:103:579
TypeError: setting a property that has only a getter  elements.js:12:11558
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  unauth-guide-blurred-grid-background.png
ReferenceError: reference to undefined property "name"[Learn More]  elements.js:112:22459
TypeError: setting a property that has only a getter  elements.js:12:11558
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  access-token.html
ReferenceError: reference to undefined property "content-type"[Learn More]  elements.js:21:26472
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  activation-code.html
ReferenceError: reference to undefined property "curies"[Learn More]  elements.js:21:20049
ReferenceError: reference to undefined property "xsct"[Learn More]  elements.js:117:7153
ReferenceError: reference to undefined property "decodeStrings"[Learn More]  elements.js:98:31875

 

Hopefully someone reads this and it helps!

 

~Bob

Posted by
Official Employee

Message 11 of 30
1,141 Views

Bob,

 

Sorry for the delay. Our engineers have been trying to reproduce the issue you are experiencing with no success. They have requested that you try the following 2 troubleshooting steps to see if they resolve your issue:

 

1. Reset IE - https://support.microsoft.com/en-us/help/17441/windows-internet-explorer-change-reset-settings
2. Reset Flash - https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html

 

-ComcastDan




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Posted by
Regular Contributor

Message 12 of 30
1,127 Views

I will look into both, Dan.I virtually never use IE except to test this issue. I use Firefox and Watwerfox as my browsers of choice. Though this fails with IE as well.

 

I would there were clues above.

 

I'll post back when I test these both.

 

Thanks.

~Bob

 

Posted by
Regular Contributor

Message 13 of 30
1,120 Views

Neither made a difference, Dan.

 

Latest console output:

 

EngineSelector: new  elements.js:27:31304
ReferenceError: reference to undefined property "localName"[Learn More]  elements.js:10:28944
ReferenceError: reference to undefined property "localName"[Learn More]  elements.js:10:28659
ReferenceError: reference to undefined property "__hideTemplateChildren__"[Learn More]  elements.js:13:28011
ReferenceError: reference to undefined property "_tzm"[Learn More]  elements.js:26:10699
ReferenceError: reference to undefined property 2[Learn More]  elements.js:26:14223
ReferenceError: reference to undefined property "_cachedDocumentCookie"[Learn More]  localytics.min.js:1:6012
ReferenceError: reference to undefined property "mat"[Learn More]  localytics.min.js:1:7365
ReferenceError: reference to undefined property "autoUpload"[Learn More]  localytics.min.js:1:17283
ReferenceError: reference to undefined property "undefined"[Learn More]  elements.js:25:24615
ReferenceError: reference to undefined property 0[Learn More]  elements.js:25:21381
ReferenceError: reference to undefined property "_debouncer"[Learn More]  elements.js:11:7682
ReferenceError: reference to undefined property 0[Learn More]  elements.js:99:27497
ReferenceError: reference to undefined property "_scopeCssViaAttr"[Learn More]  elements.js:13:10239
TypeError: setting a property that has only a getter  elements.js:12:11558
"Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info."  elements.js:26:11477
ReferenceError: reference to undefined property "bufferTimer"[Learn More]  elements.js:114:29966
ReferenceError: reference to undefined property "content"[Learn More]  elements.js:103:579
TypeError: setting a property that has only a getter  elements.js:12:11558
ReferenceError: reference to undefined property "name"[Learn More]  elements.js:112:22459
TypeError: setting a property that has only a getter  elements.js:12:11558
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  XTV_Unauth_Home_Devices_English_Web.png
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  access-token.html
ReferenceError: reference to undefined property "content-type"[Learn More]  elements.js:21:26472
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  activation-code.html
ReferenceError: reference to undefined property "curies"[Learn More]  elements.js:21:20049
ReferenceError: reference to undefined property "xsct"[Learn More]  elements.js:117:7153
ReferenceError: reference to undefined property "decodeStrings"[Learn More]  elements.js:98:31875
downloadable font: gasp: changed the version number to 1 (font-family: "XfinityStandard" style:normal weight:200 stretch:normal src index:0) source: https://tv.xfinity.com/fonts/XfinityStandard-ExtraLight.woff2  tv.xfinity.com:5:12

 

~Bob

Posted by
Frequent Visitor

Message 14 of 30
1,115 Views

I was having an issue with Flash as well in Chrome.  I followed step one in the link below to fix it.

 

https://support.google.com/chrome/answer/6258784?hl=en

Posted by
Official Employee

Message 15 of 30
1,109 Views

Rebop2015 wrote:

Neither made a difference, Dan.

 

Latest console output:

 

EngineSelector: new  elements.js:27:31304
ReferenceError: reference to undefined property "localName"[Learn More]  elements.js:10:28944
ReferenceError: reference to undefined property "localName"[Learn More]  elements.js:10:28659
ReferenceError: reference to undefined property "__hideTemplateChildren__"[Learn More]  elements.js:13:28011
ReferenceError: reference to undefined property "_tzm"[Learn More]  elements.js:26:10699
ReferenceError: reference to undefined property 2[Learn More]  elements.js:26:14223
ReferenceError: reference to undefined property "_cachedDocumentCookie"[Learn More]  localytics.min.js:1:6012
ReferenceError: reference to undefined property "mat"[Learn More]  localytics.min.js:1:7365
ReferenceError: reference to undefined property "autoUpload"[Learn More]  localytics.min.js:1:17283
ReferenceError: reference to undefined property "undefined"[Learn More]  elements.js:25:24615
ReferenceError: reference to undefined property 0[Learn More]  elements.js:25:21381
ReferenceError: reference to undefined property "_debouncer"[Learn More]  elements.js:11:7682
ReferenceError: reference to undefined property 0[Learn More]  elements.js:99:27497
ReferenceError: reference to undefined property "_scopeCssViaAttr"[Learn More]  elements.js:13:10239
TypeError: setting a property that has only a getter  elements.js:12:11558
"Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info."  elements.js:26:11477
ReferenceError: reference to undefined property "bufferTimer"[Learn More]  elements.js:114:29966
ReferenceError: reference to undefined property "content"[Learn More]  elements.js:103:579
TypeError: setting a property that has only a getter  elements.js:12:11558
ReferenceError: reference to undefined property "name"[Learn More]  elements.js:112:22459
TypeError: setting a property that has only a getter  elements.js:12:11558
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  XTV_Unauth_Home_Devices_English_Web.png
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  access-token.html
ReferenceError: reference to undefined property "content-type"[Learn More]  elements.js:21:26472
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  activation-code.html
ReferenceError: reference to undefined property "curies"[Learn More]  elements.js:21:20049
ReferenceError: reference to undefined property "xsct"[Learn More]  elements.js:117:7153
ReferenceError: reference to undefined property "decodeStrings"[Learn More]  elements.js:98:31875
downloadable font: gasp: changed the version number to 1 (font-family: "XfinityStandard" style:normal weight:200 stretch:normal src index:0) source: https://tv.xfinity.com/fonts/XfinityStandard-ExtraLight.woff2  tv.xfinity.com:5:12

 

~Bob


Can you please run the following command in the developer console and confirm what version of Flash the browser thinks you are running (open Web Console via developer tools and paste into text input field, then hit [enter]:

 

XTV.TvFlashCompatibility.getFlashVersion()

 

Mine shows 25.0.0 in IE and Firefox.  Suspect yours will too but good to confirm.




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Posted by
Regular Contributor

Message 16 of 30
1,087 Views

Thanks devhi, but Chrome is the only browser that does work as it uses its own flash, not adobe's. But I appreciate the comment.

 

~Bob

Posted by
Regular Contributor

Message 17 of 30
1,086 Views

Thanks Dan. Shows the same 25.0.0

 

~Bob

Posted by
Regular Contributor

Message 18 of 30
1,084 Views

BTW, where is elements.js?? I found one in Windows temp IE and deleted with no change. Are there more I can delete? Anywhere. I can find all hidden files if I know where to look.

 

~Bob

Posted by
Official Employee

Message 19 of 30
998 Views

Hi there

 

Working with the XFINITY Stream web team to reproduce this issue and see if we can get you a workaround. Would you be willing to try the following?

 

1. Open Firefox browser
2. In a tab, type about:config
3. If you get “This might void your warranty” screen, click “I accept this risk!” button
4. In the search bar, type javascript.options.strict
5. If the Value of this preference is set to true, double click on it to change it to false.
6. Quit browser and relaunch.

 

Please let us know if that does the trick!

 

LHC




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Posted by
Regular Contributor

Message 20 of 30
983 Views

Thanks for tking the time to reply!

 

It was indeed set to true. I changed, closed the borwser and restarted and no change. Stil asks for the most current Flash althpugh 25.0.0.171 is installed.

 

What else can I try?

 

~Bob

Posted by
Regular Contributor

Message 21 of 30
982 Views

Here's console after making that about:config change:

 

Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  adding-device
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  elements.html
EngineSelector: new  elements.js:27:31304
"Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info."  elements.js:26:11477
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  access-token.html
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  activation-code.html

 

~Bob

Posted by
Official Employee

Message 22 of 30
947 Views

Hi Bob

 

You (or your system, at least :-) has managed to baffle us, and our theories are getting a bit wackier now. We did get one machine into the state you were in, and upon clicking Download the latest version of flash from the compatibility page and actually re-downloading Flash, the error went away and everything worked fine, regardless of whether strict mode was true or false. That's probably worth a try, as silly as I feel making that suggestion.

 

LHC

 




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Posted by
Regular Contributor

Message 23 of 30
928 Views

Thanks Lori. Done many times. Even with first removing FLASH, rebooting, reinstalling. I will try again Smiley Happy

 

This has happened before. The last time it fixed itself when you implemented a fix for elements.js. Any chance of looking at that? Any chance that removing my device provisioning might jump start this again and I can then readd all 5 devices again?

 

Assume no change with a reinstall of Flash unless I post back in the next half hour.

Thanks.

 

~Bob

 

Today's Console messages:

 

Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  adding-device
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  elements.html
EngineSelector: new  elements.js:27:31304
"Deprecation warning: use moment.updateLocale(localeName, config) to change an existing locale. moment.defineLocale(localeName, config) should only be used for creating a new locale See http://momentjs.com/guides/#/warnings/define-locale/ for more info."  elements.js:26:11477
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  access-token.html
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  activation-code.html
Strict-Transport-Security: The site specified a header that did not include a ‘max-age’ directive.[Learn More]  XfinityStandard-ExtraLight.woff2
downloadable font: gasp: changed the version number to 1 (font-family: "XfinityStandard" style:normal weight:200 stretch:normal src index:0) source: https://tv.xfinity.com/fonts/XfinityStandard-ExtraLight.woff2  adding-device:5:12

Posted by
Official Employee

Message 24 of 30
913 Views

The change to elements.js should have no bearing on anything. The fact that the issue is so hard to reproduce, and seems to resolve with apparently random actions/events, makes this all the more puzzling. We are trying like heck to come up with theories, but nothing has occurred to us yet that you haven't tried already. We'll continue to pursue it, tho!

 

LHC




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Posted by
Regular Contributor

Message 25 of 30
910 Views

Thanks. Truly appreciated.

 

Do note this is the ONLY FLash site I can get to fail with Firefox. Everything else I try works as expected.

 

And I have been online and computing since 1986. Don;t hesitate to ask me to try things only very experienced users might try. Well familiar with registry, hidden files, etcc.

 

~Bob

Posted by
Regular Contributor

Message 26 of 30
817 Views

All "anything"Fox browsers still cannot view with FLash. Just FYI. Was hoping something would change.

 

~Bob

Posted by
Regular Contributor

Message 27 of 30
786 Views

I finally found another site that will not work with Flash in Firefox - fxnetworks.com.

 

Maybe that provides a clue.

 

Can I be the only person with this issue?

 

~Bob

Posted by
Regular Contributor

Message 28 of 30
703 Views

New version of Flash tonight (26.0.0.126)nd GUESS WHAT?????

 

Xfinity works on all browsers again.

 

There must be something to be learned here for you to help others as well.

 

~Bob

Posted by
Contributor

Message 29 of 30
687 Views

It would seem that using AdobeFlash is a failure in itself.  Any competently designed/managed sites are moving to HTML5, which removes the need for the gaping security sinkhole that is Flash, and supports a better range of browsers.

 

But then again, this IS Comcast, which took YEARS beyond everyone else to implement the IMAP protocol on their email.  They'll probably figure out HTML5 about the time the HTML7 specification comes out.

Posted by
Regular Contributor

Message 30 of 30
439 Views

I'd be remiss not to post that Flash has a new version today. I updated and Xfinity sites still work. I'm equal parts surpised and pleased.

 

~Bob