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I cannot watch Streaming TV. I had about a dozen channels and then suddenly I have only CMT. Now I have four channels, none that I wish to watch. How do i get my channels back? CNN, History, and so on.
Hi kmcovill, I can assist you with your stream TV. Can you please tell me if you're using our app to stream or are you online at our website? Do you get and error message while trying to search for other channels?
I am also having the same problem which started last night (6/20). Live TV and then On Demand (I initially only had CMT as well but then that went away and threw the below error) is throwing this error:
"Sorry! Something went wrong. Please try again later."
I was on Comcast chat for tech support with 5 tech for 2.5 hours
The problem problem persisted today as well so I went back on chat for another 1.25 hours and two techs later I got On Demand back but 99% of it is SPANISH programming! None of the HBO I subscribe to or anything else!
I called tech support. They demand I use a set-top box to resolve the problem and that the Roku app does not provide programming but the set top box will which is what I am trying to avoid! (I don't want any Comcast equipment -- to run any lines which I will have to run a 50 foot cable across my apartment because the building is that old and the cable outlet is in the bedroom and I only need Comcast's service for less than a year now!). In any event, Live TV still does not work. I am not going to the store a third time to go get the set top box I sent back the second time and On Demand isn't programming I subscribe to.
There is clearly something wrong with the back end talking to the front end to provide programming and not our Roku devices, TV or internet service. I am expecting a call back from the tech within the next 15 minutes but we'll see if they actually call back.
I don't have this problem with CenturyLink Prism TV back at my home in Colorado and I have had stable service (internet and fiber TV) for the last 2.5 years; prior to that Dish was my satellite and no problems there either).
Hello Richelle_P, I can assist you with this issue. Have you tested the app on another device other than your Roku? Have you tried removing the app from your equipment and adding it back? If not, please do so now.
I don't think you read my post. I chatted with and spoke to now 8 different techs with Comcast. I did what you just suggested and just like the handful of other times and it still doesn't work. Live TV is giving me the same error. Please read my previous post in its entirety prior to responding.
I was also suposed to receive a phone call back from the tech support agent I was speaking with in "13 minutes." It has been about an hour and a half no and no call. What's up with that?!
I understand that you have chatted with several different reps, and I don't want to carry you through the same troubleshooting steps as before. If you have tried using our app on another device other than your Roku can you please share your results? Have you tried signing in with another username?
Hi kmcovill, are you getting any errors when trying to stream online? If so can you verify what it is.
The XFINITY TV Go app was our streaming app for smart devices that has been retired and no longer supported in the near future. If you were, or have ever downloaded the TV GO app on other devices, you'll need to switch to the XFINITY Stream app, which offers even more content and an updated user interface.
Hi Mister2! The XFINITY TV Go app has been retired and no longer supported in the near future, and you'll need to switch to the XFINITY Stream app. If you have not downloaded the app, you can do so here.
If you are currently using the Stream App, can you verify if you are receiving any errors?
I attempted to watch Live TV using the streaming service from Xfinity on my laptop and I only receive 4 channels. Three kids shows and CMT (CMT was originally the only channel I had for about 10 minutes on my Roku before the error started showing and I got nothing). So no, the streaming Live TV doesn't even work on my laptop. I won't bother with my phone because thats two out of three devices that are different, suppose to support Live TV and don't. My Roku stick continues to broadcast Hulu and Netflix and other channels without issue. Today I also uninstalled and reinstalled the Livestream application for Roku. It still does not work. But I did notice the Live TV and On Demand icons have switched spots.
Hello All. I would like to look into all of your account to look at deeper into this issue and see how many other it is affecting. Could you each send me a private message by clicking on my name, "ComcastChe" then click private message me.
In the body of his message please verify the first and last name of the account holder, and the street address associated with your services.
What the heck is goint on there? I also had 30 channels and HBO with "streaming tv" (NO BOXES) and suddenly this evening all I have is a few CMT and TV GO channels! Where are my LIVE TV channels????
Mister2, It appears as if you filters set. Can you please un-check all filters and see what options you get?
Sorry jwohara, I was referring to Mister2 who attached a screen shot earlier in the thread.
jwohara, I've replied to your private message and can continue to assist you there.
I've replied to you and sent you a PM as well, however not much else I can do on my side.. I've even rebooted my cable modem and router because I know you guys have us do that as well. Everything has been rebooted, cache cleared, signed out, signed back in, tried on multiple devices and through web interface. Used the Xfinity Stream TV app on my iphone... they all show the same handful of channels... So something in the package changes on my account yesterday.
Still do not have correct Live TV listings that should include HBO. All I have are a few CMT channels and a bunch of Starz channels that I'm not even subscribed to, and the system will not alllow me to watch them. Called svc rep on phone and went through the usual RIDICULOUS steps (seemingly designed to just make customers more furious than we already are), such as restarting modem, refreshing Firefox browser, and then even resetting my Xfinity/Comcast password! Why is it that Comcast reps seem to have no friggin' clue as to how the Stream TV even works and cannot do anything but go though a bunch of silly steps that obviously will do nothing to fix this problem which is definitely within your system. This Stream TV seems to be like some kind of mysterious black box thingy to employees of Comcast in that they cannot do a thing to help us. I can almost see their eyes glaze over throough the phone. Will soon have to give up completely on Comcast and go back to DISH. With DISH for 12 years and at least they could ALWAYS fix a problem speedily whenever one occurred.
I totally agree with you... The fact that they are troubleshooting our problems by our settings is crazy. It's happening to a majority of people so it's not an individual setting that's doing it. Something changed in the accounts or in the package we are assigned. I know if they do not fix it soon, I'll just drop it. It's crazy as I can spend hours upon hours on the phone and get no where... then they fix something and it just starts working....
Yeah, I'm sure there's a lot of us angry customers out there. I shouldn't get myself started on this (ie, my blood pressure and all), but just last week I spent over an hour with a supposedly "advanced" technician on a different issue that concerned the live TV stream running a full TWO MINUTES delayed on all channels (2 minutes behind the actual live broadcasts as viewed on the same channels over-the-air and on DISH). I could not get him away from the only thing he seemed to know -- that it somehow just had to be a modem problem! ARGH! I had no other problems with my internet stream, or even with watching recorded shows from the "cloud DVR", and here all he could offer was to arrange for a technican to come to my house (yet a great opportunity for Comcast to charge me another zillion dollars). I was sure my head would explode! I gave up and told him to forget the whole thing! The next day the delayed live TV stream was down to just 45 seconds delayed, so I suppose I should be happy with running 45 seconds behind the rest of the world. This company has the absolute worst cust svc I've ever had the miserable experience to encounter. They are obviously not being educated in the system and are only instructed to strictly follow some ridiculous steps regardless of the type of problem. It is infuriating!
Wonder if anyone else from comcast is monitoring this feed #Comcast #Help #CustomersNeedHelp
I hate calling in because it's 2-3 hours of my day/life I'll never get back and it has never solved my problem before
I called into comcast and spoke with someone at level 3 support (888-824-8988). This is a issue that is now nationwide and is affecting everyone. It is a known issue and they have tickets open on trying to resolve this. She said within 2 days they should "hopefully" have this fixed. So this confirms it's not a user issue, it's a comcast issue. While I was on the phone with her, she had just received an email about this and stated its a bigger picture issue and they are working on it.
Thanks for that info! I just went another dizzying round with a different cust svc rep who escalated my complaint, and am now waiting for a call back from "advanced" technical staff. Up to a whole 2-day wait (and of course excluding the weekend) for a fix to something they did to me just yesterday is absolutely pathetic for such a huge multi-billion dollar company -- one that seeks to buy out all the competition so as to become a full-fledged monopoly where the entire nation would all just have to bend over and grin all the time. What a country!
Hi MonteJenBella, and jwohara. Sorry for the delay in response. MonteJenBella, The agent you spoke with was correct in regards to this currently being a nationwide issue. Our engineers are working actively to try and get this issue resolved as soon as possible. Sorry for the inconvenience.
I had a Comcast tech come out who was equally as confused (he wasn't familiar with the app but he is now!) and he too also used the Comcast Chat (got nowhere), made a handful of calls and did everything they told him which was largely what I did over and over. He was equally as disgruntled and frustrated but thanks to his hard work and calls and all of our complaints, I came home 5.25 hours later and my Live TV is back! He spent 2 hours here trying to get this problem resolved so kudos to my tech. I have his number if it breaks again, hahaha. Bad Comcast software developers/engineers. You should be informing customer service that there is a known problem and that the reps who take our calls/chats can convey that they are a) knoweldgable about the app -- in many cases they claim to be and not and b) send us an email that you are aware that there are or might be problems with the service that we are paying for and you are supposed to be providing. I spent way too much time on this issue and like another commented, time that I can't get back. Close to 10 hours this week.
I'm glad to hear the issue is now resolved. With the help of yourself and other customer making us aware of this issue when it began, our engineers were able to work pretty fast to get it taken care of. Thanks for everyone's patience while getting it fixed.
Glad to hear that Mister2! Feel free to reach out again if you have any more issues!
Hey Mike133. Thanks for following up with us. Not sure if you had the chance to read the above posts, but this issue was related to a national service interruption. If you begin to experience any more issues, please feel free to reach out so we can begin looking into the cause. Thanks again!
Just u installed and reinstalled the ap and nothing is working, This is the 3rd day we lost all the channels we watch. We have no cable news whatsoever with the exception of CSpan.my issue is definitely not resolved at all!!!!!
Hi Thankuplease! I can look further into your account. Can you shoot me a private message verifying the first and last name of the account holder, and the street address associated with your services.
Please send me a private message by clicking on my name, "ComcastChe" then click private message me.
Hi, I have only TVGO and music. I have been troubleshooting for hours with Comcast at different levels. Tech to come out tomorrow, as modem has been going up and down. Cannot play new recordings without an 8001 error. I can schedule a recording but it will not record. The account is not in arrears, and I have the same problem going on LTE. Have uninstalled and reinstalled apps. COMCAST, WHAT DID YOU DO?
Hi John-and-Eli. Since you have a tech scheduled to come out tomorrow, we would like to see if you still have the problems afterwards. Shoot us a private message with the street address and phone number associated with your account, we are still more than happy to look into your account. To send a private message click on my name "ComcastChe", then click private message me.
Hi, got back my channel listings. I can now record, hopefully. But pawn stars series 8 episode 8 and episode 11 still show error 8001 on attempted playback.
John-and-Eli, I just replied to your private message and will continue to engage there.
Sent you another private message... The channels are gone again today.... Not sure what is going on, but could we get a permenent fix in place? I'm back to the exact same issue as last week. Rebooted, tried multiple devices, multiple browsers, etc... it's definitely not me again.
I have this exact same problem. I have been dealing with it since 6/7. It has not been fixed for me at all. I would love to know how the others were fixed.