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Streaming - Can't watch LocalTv on iPad or laptop ON my home wifi

Regular Visitor

Streaming - Can't watch LocalTv on iPad or laptop ON my home wifi

Usnig browser for streaming web site, can see LocalTV on guide, but the "watch" link is not active.

 

I am on my home wifi, same as the TV.

 

Then on my iPad, same wifi, here at home, I only see TVGo option on the gude (LiveStream app).

been on online chat for over an hour and no progress.

 

I read on some forum that a "deep reset" is needed. Anyone know if that is a "thing" and will it help??

 

Thanks.

Bronze Problem Solver

Re: Streaming - Can't watch LocalTv on iPad or laptop ON my home wifi


shlake wrote:

Usnig browser for streaming web site, can see LocalTV on guide, but the "watch" link is not active.

 

I am on my home wifi, same as the TV.

 

Then on my iPad, same wifi, here at home, I only see TVGo option on the gude (LiveStream app).

been on online chat for over an hour and no progress.

 

I read on some forum that a "deep reset" is needed. Anyone know if that is a "thing" and will it help??

 

Thanks.


Verify you're on your private wifi and not your public wifi

 

Go here https://customer.xfinity.com/#/devices and verify the serial number listed for you cable modem matches the mac address on your cable modem, if not call support and notify them

 

Lastly, call support and ask them to refresh you account

Regular Visitor

Re: Streaming - Can't watch LocalTv on iPad or laptop ON my home wifi

Modem refreshing was done by Chat-support & now I can view Local channels on my laptop (Mac), BUT my iPad using Xfinity Stream TV app still only shows "TVGo" stations. I do not see my local ones.

 

Bronze Problem Solver

Re: Streaming - Can't watch LocalTv on iPad or laptop ON my home wifi


shlake wrote:

Modem refreshing was done by Chat-support & now I can view Local channels on my laptop (Mac), BUT my iPad using Xfinity Stream TV app still only shows "TVGo" stations. I do not see my local ones.

 


log out and back in, if that doesn't work un/reinstall

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