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Stream "Available to watch in home only"

New Poster

Stream "Available to watch in home only"

Unable to watch live channels on our devices while at home and while on wifi. We had the capability for about a year but for about the last two months we keep receiving "available to watch in home only". Makes no sense. We've changed nothing.

Bronze Problem Solver

Re: Stream "Available to watch in home only"


@wrote:

Unable to watch live channels on our devices while at home and while on wifi. We had the capability for about a year but for about the last two months we keep receiving "available to watch in home only". Makes no sense. We've changed nothing.


Verify you're on your private wifi and not your public wifi (or some nieghbor's)

 

Go here: https://customer.xfinity.com/#/devices and verify the serial number listed for yor your cable modem matches what is listed on your cable modem. If not call support and notify them.

New Poster

Re: Stream "Available to watch in home only"

It is ridiculous.  I pay far too much money to consistently receive inconsistent errors/messages and no support unless I want to stay on hold for an hour.  Time to cut everything related to Comcast??  At what point do I receive customer service commensurate with the $$ I pay and have paid for ten years?

Service Expert

Re: Stream "Available to watch in home only"


@DHernandez200 wrote:

It is ridiculous.  I pay far too much money to consistently receive inconsistent errors/messages and no support unless I want to stay on hold for an hour.  Time to cut everything related to Comcast??  At what point do I receive customer service commensurate with the $$ I pay and have paid for ten years?


hi, check the post just before your post. What did you find on that link?




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