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While it's possible the issues you're seeing are related to iOS 11, it's more likely that the problem is the recording. Which recordings are you trying to download? If you can give me the title or channel and the recording date/time, I can try to find them in our download dashboard and see what went wrong.
Not sure if it’s related but two of my iPads (mini 2 and a iPad 4) can no longer stream live TV via the stream app. I have a IPad Pro running iOS 11.0.3 that has had zero issues. I’m getting “subscription required” on those two devices....
Hi AAV410 -- I can help with your recording issue. I have opened a support ticket for this issue. A support agent will work through this issue and reach back out to you with a resolution.
Hi Gklong -- I can help with your streaming issue. Does this error happen when signed in with both your user ID's?
AAV410 -- Your support ticket now shows as Resolved. Can you confirm if you're able to download now?
Set your reminders
The world’s largest soccer tournament kicks off Thursday, June 14, 2018
with the final match on Sunday, July 15, 2018.
You can catch all of the
2018 FIFA World Cup Russia™
competition on Xfinity
For more information see here: FIFA World Cup 2018 on Xfinity
For more information about Free FIFA World Cup content for non-television customers see here: Free FIFA World Cup content via Xfinity Stream
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