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Stiill getting an error trying to watch Comcast Live TV stream, have Triple play

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Stiill getting an error trying to watch Comcast Live TV stream, have Triple play

Trying to watch TV via Comcasts LIve TV Stream on Windows 10, Firefox for a browser and keep getting the same message.......

 

Sorry, we're having some trouble

XFINITY Stream is not available at the moment. Please try back soon.

(Error xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest) (Error: Error calling method on NPObject!))

 
 Adobe Flash is installed
Accepted Solution

Re: Stiill getting an error trying to watch Comcast Live TV stream, have Triple play


westkanr wrote:

Trying to watch TV via Comcasts LIve TV Stream on Windows 10, Firefox for a browser and keep getting the same message.......

 

Sorry, we're having some trouble

XFINITY Stream is not available at the moment. Please try back soon.

(Error xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest) (Error: Error calling method on NPObject!))

 
 Adobe Flash is installed

I'm sorry you're having trouble. Sounds like a Flash issue. Typically this means that you need to ensure in the browser settings that Flash is set to "Always run".  Another user had success by downloading the 64bit version of Adobe Flash since their browser was 64bit. Previously, they had the 32bit Flash which wasn't compatible with the 64bit browser. 

 

If all else fails, you can confirm it is related to your browser settings by trying to access the XFINITY Stream portal via a different browser such as IE or Microsoft Edge.  Chrome is our most popular browser on PCs (it has its own version of Flash built in).

 

-ComcastDan

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Official Employee

Re: Stiill getting an error trying to watch Comcast Live TV stream, have Triple play


westkanr wrote:

Trying to watch TV via Comcasts LIve TV Stream on Windows 10, Firefox for a browser and keep getting the same message.......

 

Sorry, we're having some trouble

XFINITY Stream is not available at the moment. Please try back soon.

(Error xacsa.xact.DrmRequest.exists: Exception calling flash method (DrmRequest) (Error: Error calling method on NPObject!))

 
 Adobe Flash is installed

I'm sorry you're having trouble. Sounds like a Flash issue. Typically this means that you need to ensure in the browser settings that Flash is set to "Always run".  Another user had success by downloading the 64bit version of Adobe Flash since their browser was 64bit. Previously, they had the 32bit Flash which wasn't compatible with the 64bit browser. 

 

If all else fails, you can confirm it is related to your browser settings by trying to access the XFINITY Stream portal via a different browser such as IE or Microsoft Edge.  Chrome is our most popular browser on PCs (it has its own version of Flash built in).

 

-ComcastDan




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Re: Stiill getting an error trying to watch Comcast Live TV stream, have Triple play

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