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Sorry, this video is currently unavailable. (Error 573)

New Poster

Sorry, this video is currently unavailable. (Error 573)

I've been getting the error: "Sorry, this video is currently unavailable. (Error 573)" every since I moved from Colorado to Arkansas. I cannot watch any streaming services. I opened a ticket but I've never got a call back from this. No one has been able to fix it and I'm at wits end. I want to cancel if I can't get this fixed. ATT has the same streaming option and people I know can get theirs working a lot better. 

 

Anyone have a solution? (this appears to be account related. I've already tried different browsers, different computers)

Official Employee

Re: Sorry, this video is currently unavailable. (Error 573)


binarypower wrote:

I've been getting the error: "Sorry, this video is currently unavailable. (Error 573)" every since I moved from Colorado to Arkansas. I cannot watch any streaming services. I opened a ticket but I've never got a call back from this. No one has been able to fix it and I'm at wits end. I want to cancel if I can't get this fixed. ATT has the same streaming option and people I know can get theirs working a lot better. 

 

Anyone have a solution? (this appears to be account related. I've already tried different browsers, different computers)


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: Sorry, this video is currently unavailable. (Error 573)

I have a similar problem, but this only happens when I am over in England using my mother's computer through another cable provider to get to the web (no Xfinity boxes here). When I try to play any of the "videos of the day", the ads in front of each video play just fine, then after that the "Sorry video unavailable" audio comes on; then it skips to the next video in sequence, etc.

 

What's up?

Thanks, oldvaxman

New Poster

Re: Sorry, this video is currently unavailable. (Error 573)

Never mind, I just read the FAQ which says I cannot play Xfinity video outside the USA. My response will not help binarypower.

 

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