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Someone has been using my account

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Message 1 of 4
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Someone besides me and my family has hacked into our account and has been watching TV on the app. I've changed our password twice but this person is still connected. I recently discovered that when I changed my password I could still connected with the app even though I didn't enter the new password how can I get this person off my account?

 

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Posted by
Official Employee

Message 3 of 4
441 Views
Solution

Hi

I've removed all the devices from your account. You should now be prompted to sign in again on all devices; if only you have the new password, the unauthorized person will not be able to log in.

 

LHC




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3 REPLIES
Posted by
Problem Solver

Message 2 of 4
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spamdavelj15 wrote:

Someone besides me and my family has hacked into our account and has been watching TV on the app. I've changed our password twice but this person is still connected. I recently discovered that when I changed my password I could still connected with the app even though I didn't enter the new password how can I get this person off my account?

 


Send a private message to ComcastDan, he has the ability to kick all devices off your account and every device would have to log in again.

 

ComcastDan is here: http://forums.xfinity.com/t5/user/viewprofilepage/user-id/6307450

Posted by
Official Employee

Message 3 of 4
442 Views
Solution

Hi

I've removed all the devices from your account. You should now be prompted to sign in again on all devices; if only you have the new password, the unauthorized person will not be able to log in.

 

LHC




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
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Message 4 of 4
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Thank you very much!!!!!!