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Silverlight not working with Xfinity Videos

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Silverlight not working with Xfinity Videos

Sometimes when I try to watch a video I get the message that I have to install the Silverlight plug-in. When I try to do this a message comes back that I already have the same version.  Here is a link to a video I recently tried.

 

http://xfinitytv.comcast.net/watch/Storage-Wars/8528689206401769112/12494915631/Portrait-of-the-Gamb...

 

and my device information

 

My Device Information My Zip Code: 94037 My Cable Provider: Comcast Half Moon Bay My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.126.207.88 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; BRI/2; .NET4.0C; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.5 r502 Javascript&colon; enabled<noscript>disabled Cookies: Enabled (2745 Bytes) Time Information My Clock Time: Thu Dec 20 12:10:33 PST 2012 Server Clock Time: Thu Dec 20 12:10:34 PST 2012

My Account Information Primary Account: True Provider Codes: a Internet Subscriber: True Cable TV Subscriber: False Voice Subscriber: False
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Official Employee

Re: Silverlight not working with Xfinity Videos


Scuzie wrote:

Sometimes when I try to watch a video I get the message that I have to install the Silverlight plug-in. When I try to do this a message comes back that I already have the same version.  Here is a link to a video I recently tried.

 

http://xfinitytv.comcast.net/watch/Storage-Wars/8528689206401769112/12494915631/Portrait-of-the-Gamb...

 

and my device information

 

My Device Information My Zip Code: 94037 My Cable Provider: Comcast Half Moon Bay My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.126.207.88 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; BRI/2; .NET4.0C; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.5 r502 Javascript&colon; enabled<noscript>disabled Cookies: Enabled (2745 Bytes) Time Information My Clock Time: Thu Dec 20 12:10:33 PST 2012 Server Clock Time: Thu Dec 20 12:10:34 PST 2012

My Account Information Primary Account: True Provider Codes: a Internet Subscriber: True Cable TV Subscriber: False Voice Subscriber: False

Completely uninstall Silverlight from your computer. Search your computer for any Silverlight files and remove them. Then download and install Silverlight from the appropriate link below:

 

Windows users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Silverlight not working with Xfinity Videos

I tried this and it didn't help with the video I was trying to watch but did work with others.  This doesn't happen with every video on the comcast homepage but does happen with some.

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