Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,365

members

45

online now

1,954,189

discussions

Top

Silverlight download??

New Poster

Silverlight download??

Try to download silverlight.. as watching breaking bad etc is needed.. never had a problem before.. Alas the silverlight download will not work says not supported by my software.  If you could give me guidance regarding this matter it would be appreciated..

Tags (1)
Official Employee

Re: Silverlight download??


nbeauc wrote:

Try to download silverlight.. as watching breaking bad etc is needed.. never had a problem before.. Alas the silverlight download will not work says not supported by my software.  If you could give me guidance regarding this matter it would be appreciated..


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Silverlight download??

My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 68.41.122.20 My operating system: Windows - rv:14.0 My web browser: Firefox 14 - Mozilla/5.0 (Windows NT 6.0; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.3 r300 Javascript: enabled Cookies: enabled Time Information My Clock Time: Fri Jul 27 2012 16:29:27 GMT-0400 (Eastern Daylight Time) Server Clock Time: Fri Jul 27 2012 16:29:16 GMT-0400 (Eastern Daylight Time)

My Account Information Primary Account: False Provider Codes: bw, s, ci, bi, bj, bh, a, y, bq, bx, ce, bb, bc, cd, cf, by, bu, at, bs, cb, ch, ar, aw, cg, bz, bm, au, bl, bv, b, u, bp, bk, br, c, bo, bt, cc, f, m, h, ad, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
New Poster

Re: Silverlight download??

was breaking bad, other shows i had tried to choose..

tried todownload silverlight received error message  "your operating system does not support the 64-bit version of silverlight"

Discussion stats
  • 3 replies
  • 737 views
  • 0 kudos
  • 2 in conversation